Client Relationship & Delivery
• Own the end-to-end implementation lifecycle — from initial engagement and statements of work through to project delivery and BAU transition.
• Build and maintain strong relationships with clients, driving engagement and ensuring satisfaction throughout the relationship.
• Lead client-facing meetings and workshops on and off-site, presenting project status, demonstrating platform functionality, and managing expectations.
• Proactively identify and resolve issues before they escalate, ensuring unrivalled service and retention.
• Work across legal, finance, and technology functions to ensure all requirements are met for each client engagement.
• Maintain and develop partner relationships to ensure clients receive a high-quality, aligned service proposition.
• Be the voice of the client internally — gather requirements and feedback, and influence the product roadmap by advocating for client needs.
Quality & Continuous Improvement
• Perform UAT testing of client releases as required.
• Continuously develop your own industry knowledge through events, webinars, and reading.