• Virtualization Operations: Deploy, operate, troubleshoot, and maintain VMware-based infrastructure, including day-to-day administration of vCenter-managed environments and associated compute resources.
• Data Center Operations: Perform Layer 1 data center work including rack-and-stack, structured cable management, hardware installation and replacement, server repair, and physical troubleshooting.
• Availability & Incident Response: Operate infrastructure in a 99.999% uptime environment, respond to monitoring alerts and incidents, participate in root-cause analysis, and support disciplined recovery and remediation activities.
• Monitoring & Operational Health: Use infrastructure and monitoring tools to assess system health, identify emerging issues, validate service availability, and support proactive capacity and reliability management.
• Technical Documentation: Create and maintain accurate infrastructure documentation, including Visio diagrams, IP-address management records, rack layouts, cable documentation, and network visualizations.
• Linux & Remote Systems: Perform basic Linux deployment and administration tasks, use common troubleshooting tools, and connect securely to remote systems for operational support.
• Network Operations: Perform basic configuration and troubleshooting of Cisco and Dell switching environments and support connectivity changes associated with server and data center operations.
• On-Call Support: Participate in an on-call rotation and respond to infrastructure issues that require after-hours investigation, escalation, or hands-on remediation.