Patient Service Representative - Cardiology Device Clinic - PRN
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Before you apply
LocationMercy Clinics Ft Smith
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedOct 28, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent
Proficient in both Patient Services Representative and Advance Patient Services Representative competencies
Knowledge of medical terminology, insurance practices, and billing procedures
Strong verbal and written communication skills
Proficiency in basic computer skills, including data entry and word processing
Excellent customer service skills
Accuracy and attention to detail
Ability to maintain confidentiality and follow privacy policy/procedure
Adaptable and able to work effectively under pressure
Problem resolution skills
Ability to push, pull, and/or lift 50 lbs. occasionally
Ability to stand and walk during each shift
Ability to grip, reach, bend, kneel, twist, and squat to perform duties
Benefits
Medical insurance
Dental insurance
Vision insurance
Paid time off
Tuition assistance
Retirement plan
Find your calling at Mercy!
About the role
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.
Position Details:
Minimum QualificationsEducation: High school diploma or equivalent.
Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.
Skills, Knowledge and Abilities:
• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.
Physical Requirements:
• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.