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GE
Genpact

Associate - Customer Care - Non - Voice 5A

Location1401-G-India: E-145/146, Sitapura, STPI, Jaipur
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentCustomer Care
Company size10,000+ people
First seenOct 6, 2026 · 5d ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Must have22
Handle incoming customer queries via phone, email, chat, or social media
Provide accurate and timely information to customers regarding products, services, or policies
Resolve customer complaints efficiently and escalate issues when necessary
Follow standard operating procedures (SOPs) and company guidelines
Maintain documentation and update customer records accurately in CRM or relevant databases
Analyze customer problems and provide appropriate solutions or alternatives
Coordinate with other departments like technical support, billing, or logistics
Ensure high-quality customer interactions by adhering to quality standards
Participate in training sessions and continuously improve knowledge of products and processes
Accurately enter and maintain customer data
Prepare reports on customer feedback, issues, and service efficiency
Identify opportunities to upsell or cross-sell products or services
Foster positive relationships with customers to enhance customer loyalty
Gather customer feedback and relay it to relevant teams for product or process improvement
Suggest improvements in customer service processes based on customer interactions
Bachelors degree in Business Administration, Communication, Hospitality Management, Information Technology, or Marketing
Certified Customer Service Representative (CCSR)
Certified Data Processor (CDP)
ITIL Foundation
Professional Customer Service certification
Supply Chain Design Certification
English (Elementary - A2)
Skills
Customer Care
Banking Capital Markets
Associate - Customer Care - Non - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media. Provide accurate and timely information to customers regarding products, services, or policies. Resolve customer complaints efficiently and escalate issues when necessary. Process Adherence: Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery. Maintain documentation and update customer records accurately in the CRM or relevant databases. Issue Resolution: Analyze customer problems and provide appropriate solutions or alternatives. Coordinate with other departments like technical support, billing, or logistics for issue resolution. Quality Assurance: Ensure high-quality customer interactions by adhering to quality standards. Participate in training sessions and continuously improve knowledge of products and processes. Data Management: Accurately enter and maintain customer data. Prepare reports on customer feedback, issues, and service efficiency. Customer Retention: Identify opportunities to upsell or cross-sell products or services. Foster positive relationships with customers to enhance customer loyalty. Feedback and Improvement: Gather customer feedback and relay it to relevant teams for product or process improvement. Suggest improvements in customer service processes based on customer interactions.
Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
Certifications
Certified Customer Service Representative (CCSR) - TransmanTransman, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning
Required Skills
Banking Capital Markets, Customer Care
Language
English (Required)
Language Proficiency -
Elementary - A2
Additional Job Location -
Job Type
Regular
Master Skill List -
About the role
Customer Care - Non - Voice
Remote Type -
Office
Work Shift -
Day Job (India)
Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Legal
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
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