Collections Associate - Italian Speaker
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Before you apply
LocationLisbon, Portugal
SeniorityEntry
Company size10,000+ people
PostedSep 24, 2026 · 1mo ago
Verified live2d ago
Position Overview:
Maintain a high level of customer experience and contribute to the Cash Flow target of our Group. Reduce receivables in the open balances and improve the payment behavior of our customers.
Key Responsibilities:
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Contact our external customers and follow-up all aged receivables via call, email and using the collections tool
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Reduce payment cycle and to ensure the customers respect the payment terms agreed
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Issue reminders in accordance with ConvaTec policies and procedures
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Work with the Collections Team Lead to pro-actively manage customer accounts as required by the SLA’s
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Respond to general queries from customers regarding payments
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Research and verify receipt of payments and investigate residuals (shortpayments or overpayment)
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Notify the Collections Team Lead regarding cash flow problems or unresponsive customers
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Identify and process refund requests
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Identify and process write-off requests
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Negotiate and implement payment arrangement plans for delinquent customers in accordance with the ConvaTec GOA
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Prepare trackers and assist with starting legal procedures
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Receive notification of customer bankruptcy, verify obtained information and alert the Collections Team Lead for further escalation;Properly document the outcome of any contact with the customer in the collections tool to ensure audit trail and customer relations
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Participate in review calls as needed
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Flag and required updates ConvaTec policies and work instructions and send to the Collections Team Lead and the Global Process owner for approval