As Database Support Engineer, you’ll support various critical database platforms across Development, QA, UAT, and Production environments. The role partners closely with
application teams, application support, and database engineers and operates within a
Follow‑the‑Sun model to ensure availability, performance, and reliability of database
services. Key responsibilities include:
• Provide operational support for enterprise database platforms in both on-prem
private cloud and public cloud
• Monitor database health, capacity, performance, and availability, and respond to
alerts, diagnose issues, and perform timely remediation
• Perform routine maintenance activities (patching, upgrades, housekeeping etc)
• Troubleshoot database‑related incidents and collaborate on root cause analysis
• Work closely with application owners, application support teams, and DB Engineers
• Provide guidance on database best practices and operational standards
• Participate in cross‑team problem resolution and continuous improvement
initiatives
• Contribute to design, implementation and testing of automation and self service
capabilities of DB platforms
• Drive continuous improvement, identifying opportunities to reduce toil and increase
platform efficiency.
• Participate in a Follow‑the‑Sun operating model, including shift‑based coverage and
handoffs