Bid Management & Registration
● Support the end-to-end bidder registration process across Sotheby’s auctions, ensuring requests are handled accurately and within established service levels.
● Review bidder accounts and registration requests to ensure required information is complete and appropriately recorded before bidding.
● Process and manage bid-related requests, working closely with clients and internal stakeholders to resolve questions or issues in advance of sale deadlines.
● Support the Bids team during peak auction periods, including high-volume registration activity and other time-sensitive sale requirements.
● Identify and escalate registration, account, compliance or bidding issues requiring additional review.
● Provide clear and timely guidance to colleagues and clients on bidding processes, requirements and account status.
● Work collaboratively with Bids colleagues globally to provide consistent coverage and support across regions and sales.
Client Account Management & Data Hygiene
● Create, maintain and update prospective and established client accounts in Sotheby’s systems as part of the bidder registration and account management process.
● Ensure client account information is accurate, complete, well-organized and maintained in accordance with established business rules.
● Identify and resolve routine account issues, including duplicate records, incomplete information and inconsistencies between client records.
● Perform regular account hygiene and reconciliation activities to improve the accuracy and usability of client information.
● Maintain appropriate documentation and audit trails for material client account changes.
● Support routine client account and data-related enquiries from Bids and other internal stakeholders.
● Partner with Operations, Client Strategy, Relationship Managers and other teams to resolve account issues where additional information or action is required.
Compliance & Account Readiness
● Follow Sotheby’s established KYC, AML and client account procedures.
● Ensure required client information and documentation relevant to bidder registration is appropriately gathered, reviewed and recorded.
● Work with Compliance and other stakeholders to resolve account requirements that could prevent or delay a client from bidding.
● Help ensure client accounts are appropriately prepared ahead of key sale and registration deadlines.
Process Improvement & Team Development
● Identify recurring registration or client account issues and recommend practical improvements to workflows, systems and procedures.
● Support testing and implementation of enhancements to Bids and client account management tools and processes.
● Maintain clear documentation and standard operating procedures for core activities.
● Contribute to the development of consistent global ways of working across the Bids team.
● Support the continued integration of routine client account management and data hygiene activities into the broader responsibilities of the Global Bids organization.