We are seeking an experienced Identity & Privileged Access Operations Engineer to join the Information Security Identity and Access Management organization. This role will provide advanced operational support for SailPoint Identity Governance Administration services, while also supporting Privileged Access Management processes and platforms as part of the evolving IAM Operations model.
The role is intended for a hands-on operations professional who combines strong troubleshooting discipline, customer support mindset, ITIL-based incident and problem management, and practical IAM platform knowledge. SailPoint experience remains a core requirement, while PAM exposure and executive-care support are important extensions of the role.
The successful candidate will work closely with IAM Engineering, PAM platform owners, service management, ServiceNow / Help Desk teams, security operations partners, executive administrative support teams, and business users to resolve issues, improve service quality, strengthen operational controls, and mature a horizontal IAM Operations model.
A key expectation is to support the “onboard once, govern everywhere” direction: using consistent identity data, ownership, entitlement, and privileged-access signals across Sailpoint and PAM so customers are not asked to repeat separate onboarding and data-collection activities for every control plane.