Application Support Specialist / Systems Administrator
LocationCustomer Site, Scott AFB, IL
Work modeon-site
Typefull-time
SeniorityMid
Experience5+ yrs
DepartmentInformation Technology
Company size201–500 people
First seenOct 3, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have4
Experience providing application, service-desk, systems-support, or user-account administration in a DoD, federal, or comparable enterprise environment
Experience using trouble-ticket systems and coordinating escalation to higher support tiers
Strong customer-service, documentation, troubleshooting, and written/verbal communication skills
High school diploma and at least 5 years of relevant experience
Nice to have5
Hands-on experience with SPS/PD2 and/or ECWM
Experience with COPS, FABS, EDMS, CSS, FPDS, IBM mainframe/JHSMAIN, or E-ICAM
DoD contracting or acquisition-system support experience
Previous DISA support experience
IT service-management or DoD-approved cybersecurity certification relevant to assigned duties
Eligibility2
U.S. Citizenship
Ability to meet applicable DISA personnel security and network-access requirements
Skills
SPS/PD2
ECWM
COPS
FABS
EDMS
CSS
FPDS
IBM mainframe
JHSMAIN
E-ICAM
Overview:
Job Title: Application Support Specialist / Systems Administrator
Security Clearance: Secret (or higher)
Location: Scott AFB, IL
Requirements
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking an Application Support Specialist / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide Department of Defense (DOD)-wide functional and technical application support, including user account administration, issue troubleshooting, ticket management, escalation, migration support, documentation, and coordination with Government and higher-tier administrators.
Primary Responsibilities:
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Implement, administer, modify, and troubleshoot user application accounts for -supported systems.
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Provide organizational-administrator support for contract writing and other business applications as assigned.
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Work directly with end users and higher-tier system administrators to document, track, troubleshoot, and resolve application issues.
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Open, maintain, and close trouble tickets with complete documentation of work performed and corrective actions.
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Coordinate with DOD application administrators on account, access, workflow, and application-administration issues.
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Support application transitions and account migrations, including coordination with affected users and higher-tier support teams.
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Proactively identify recurring user/workflow issues and help reduce technical barriers and delays affecting DOD mission execution.
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Maintain SOPs, knowledge bases, central repository documentation, diagrams, and support metrics.
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Participate as an application SME in recurring or ad-hoc meetings when required.
Required Qualifications:
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U.S. Citizenship.
•
Experience providing application, service-desk, systems-support, or user-account administration in a DoD, federal, or comparable enterprise environment.
•
Experience using trouble-ticket systems and coordinating escalation to higher support tiers.
•
Strong customer-service, documentation, troubleshooting, and written/verbal communication skills.
•
Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications:
•
Hands-on experience with SPS/PD2 and/or ECWM.
•
Experience with COPS, FABS, EDMS, CSS, FPDS, IBM mainframe/JHSMAIN, or E-ICAM.
•
DoD contracting or acquisition-system support experience.
•
Previous DISA support experience.
•
IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
Education / Experience:
•
High school diploma and at least 5 years of relevant experience.