l Support User Acceptance Testing (UAT) activities for Customer Service, Order Management, and related systems, including test scenario preparation, execution, defect tracking, and issue resolution.
支持客户服务、订单管理及相关系统的用户验收测试（UAT），包括测试场景准备、执行、缺陷跟踪及问题解决。
l Coordinate business users and stakeholders during system testing phases to ensure business requirements are fully validated.
在系统测试阶段协调业务用户及相关方，确保业务需求得到充分验证。
l Participate in new system implementation, supporting business process design, requirement gathering, and solution validation.
参与新系统实施，支持业务流程设计、需求收集及方案验证。
l Support system go-live readiness activities, including business cutover planning, operational preparation, and risk assessment.
支持系统上线准备工作，包括切换计划制定、业务准备及风险评估。
l Coordinate post-go-live stabilization activities and ensure smooth transition from project team to operation teams.
协调系统上线后的稳定运行工作，确保项目团队向运营团队顺利交接。
l Manage business process handover documentation and maintain complete project records for compliance and audit purposes.
管理业务交接文件，并维护完整的项目文档与记录，以满足合规和审计要求。
l Support data migration activities including data cleansing, validation, reconciliation, and migration result verification.
支持数据迁移工作，包括数据清理、验证、核对及迁移结果确认。
l Ensure master data and transaction data migration records are properly maintained and archived according to company policies.
确保主数据及业务数据迁移记录按照公司要求进行维护和归档。
l Document current-state (As-Is) and future-state (To-Be) business processes and system workflows.
梳理并记录现有流程（As-Is）及未来流程（To-Be）以及相关系统流程。
l Develop and maintain Standard Operating Procedures (SOPs), work instructions, and training materials related to new systems and business processes.
编写并维护新系统及业务流程相关的SOP、操作指导书和培训资料。
l Deliver end-user training and provide post-implementation support to business users.
l Monitor system performance and collect user feedback to identify enhancement opportunities and drive continuous improvement.
监控系统运行情况，收集用户反馈，识别优化机会并推动持续改善。