Customer Focus | Building strong customer relationships and delivering customer-centric solutions.
• Builds ongoing relationships with guests at every skill level to drive lesson retention and loyalty
• Asks thoughtful questions to accurately understand each guest’s goals and learning needs
• Follows up with guests to ensure their instruction experience is delivering results
• Anticipates evolving guest interest in golf programming and adjusts offerings accordingly
Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Develops and coaches Lead Instructors to elevate their teaching and sales capabilities
• Communicates clear goals, scheduling standards, and performance expectations to the instruction team
• Leverages the unique strengths of each instructor to build a well-rounded program
• Creates a team culture rooted in passion for the game, excellence in teaching, and guest care
Communicates Effectively | Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Communicates with clarity and enthusiasm to guests ranging from beginners to experienced golfers
• Adjusts teaching style and communication approach to suit each learner’s needs and level
• Partners effectively with the events team, operations leadership, and community organizations
• Documents schedules, lesson programs, and equipment inventory clearly and consistently
Drives Results | Consistently achieving results, even under tough circumstances.
• Grows lesson volume, programming participation, and golf services revenue consistently
• Meets budgetary requirements for the golf services program and manages costs proactively
• Drives the instruction team to achieve strong guest satisfaction and retention outcomes
• Pursues new community relationships and marketing opportunities to expand the platform’s reach
• 2–3 years of experience teaching golf lessons across multiple skill levels
• PGA Membership; Class A Certification preferred
• bachelor’s degree preferred
• Experience managing an independent golf lesson program
• Proven record of accomplishment of successful golf instruction
• Familiarity with swing analysis technology and launch monitor technology
• Exceptional coaching ability and strong interpersonal skills
• Excellent communication, time management, and organizational skills
• Ability to work in extreme weather conditions for extended periods of time
• Availability to work varied shifts, including evenings, weekends, and holidays
• Must be 21 years of age or older as required by state or local law