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CE
Cencora

Bilingual Administration & Co-Pay Assistant/Assistant(e) Administratif(ve) et de Co-Paiements - Bilingue - 6-Month Contract (Open)

LocationRemote, Quebec
Work moderemote · Canada
Typefull-time
SeniorityEntry
Experience1–3 yrs
Company size10,000+ people
First seenSep 28, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have8
High school diploma/GED required
1-3 years’ experience in an administrative role in a pharmaceutical setting
In-depth knowledge of the Microsoft Office Suite of applications is essential
Proven accuracy when processing large amounts of data
Strong communication and interpersonal skills
Ability to work independently and in a team environment
Adaptability to change and to learn new skills as required
Bilingual, French/English is required
Nice to have9
Excellent organizational skills and attention to detail
Strong analytical and mathematical skills
Ability to resolve problems quickly and effectively
Ability to project a positive and professional image
Good command of Microsoft Word, Excel, PowerPoint and Outlook
Ability to implement processes in compliance with audit requirements
Ability to consistently meet deadlines
Excellent problem-solving skills with an effective and efficient approach
Strong business acumen and financial understanding
Skills
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Benefits
Medical
Dental
Vision
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development
Mentorship programs
Employee resource groups
Volunteer activities
About the company
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Ce rôle soutient les services d’assistance aux patients et aux prestataires ainsi que la commercialisation pharmaceutique de Cencora au Canada, commercialisés via notre entreprise Innomar Strategies
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Responsabilités:
•
Effectuer les suivis auprès des patients selon la cadence approuvée/autorisée afin d’obtenir les mises à jour liées au remboursement et les renseignements requis pour faire progresser le dossier.
•
Mettre à jour et maintenir les dossiers des patients avec exactitude et en temps opportun, en veillant à ce que toutes les activités, tous les résultats et toutes les communications liés au remboursement soient correctement documentés.
•
Soutenir les processus de remboursement en recueillant, examinant et consignant les renseignements relatifs à la couverture, au statut des réclamations et aux enjeux d’accès des patients, conformément aux exigences du programme.
•
Acheminer aux membres appropriés de l’équipe, au besoin, les problèmes liés au remboursement, les obstacles à la couverture et les préoccupations propres à certains dossiers.
•
Signaler tous les événements indésirables relevés lors des interactions avec les patients aux unités ou services désignés, conformément aux politiques et procédures de l’entreprise.
•
Maintenir des dossiers exacts et à jour dans les systèmes applicables et les fichiers du service.
•
Compiler des renseignements liés au remboursement provenant de diverses sources à des fins de rapports, de suivi et de gestion de dossiers.
•
Collaborer avec les membres de l’équipe interne et la direction afin de soutenir la résolution des enjeux liés aux dossiers et à la charge de travail.
•
Maintenir des relations de travail positives et professionnelles avec les collègues, la direction et les autres parties prenantes internes.
•
Respecter l’ensemble des politiques, procédures, exigences en matière de confidentialité, règles de sécurité et lignes directrices du programme applicables.
•
Effectuer toute autre tâche connexe de soutien au remboursement, selon les besoins.
Responsibilities:
•
Follow up with patients according to the approved/allowed cadence to obtain reimbursement-related updates and information required to support case progression.
•
Update and maintain patient files accurately and in a timely manner, ensuring all reimbursement-related activities, outcomes, and communications are properly documented.
•
Support reimbursement processes by collecting, reviewing, and recording information related to coverage, claims status, and patient access matters, in accordance with program requirements.
•
Escalate reimbursement issues, coverage barriers, and case-specific concerns to the appropriate team members as required.
•
Report all Adverse Events identified during patient interactions to the assigned units/departments in accordance with company policies and procedures.
•
Maintain accurate and current records in applicable systems and department files.
•
Compile reimbursement-related information from various sources for reporting, tracking, and case management purposes.
•
Interact with internal team members and management to support resolution of case-related and workload-related issues.
•
Maintain positive and professional working relationships with associates, management, and other internal stakeholders.
•
Comply with all applicable policies, procedures, privacy requirements, safety rules, and program guidelines.
•
Perform related reimbursement support duties as assigned.
Éducation:
•
Diplôme d’études secondaires ou certificat d’équivalence générale requis.
Education:
•
High School diploma/GED required.
Experience de Travail:
•
De 1 à 3 ans d’expérience dans un rôle administratif au sein d’un environnement pharmaceutique.
•
Une connaissance approfondie de la suite Microsoft Office est essentielle.
•
Excellente capacité démontrée à traiter de grands volumes de données avec précision et exactitude.
•
Le candidat doit posséder de solides compétences en communication et en relations interpersonnelles.
•
Capacité à travailler de façon autonome ainsi qu’au sein d’une équipe.
•
Capacité d’adaptation au changement et aptitude à acquérir de nouvelles compétences selon les besoins.
•
Le bilinguisme (français et anglais) est requis.
Work Experience:
•
1-3 years’ experience in an administrative role in a pharmaceutical setting.
•
In-depth knowledge of the Microsoft Office Suite of applications is essential
•
Proven accuracy when processes large amounts of data;
•
Candidate must have strong communication and interpersonal skills.
•
Ability to work independently and in a team environment.
•
Adaptability to change and to learn new skills as required.
•
Bilingual, French/English is required.
Compétences et connaissances:
•
Capacité à communiquer efficacement à l’oral et à l’écrit
•
Excellentes aptitudes interpersonnelles
•
Solides compétences analytiques et mathématiques
•
Excellentes aptitudes organisationnelles et souci du détail
•
Capacité à résoudre rapidement et efficacement les problèmes
•
Capacité à projeter une image positive et professionnelle
•
Bonne maîtrise de Microsoft Word, Excel, PowerPoint et Outlook
•
Capacité à mettre en œuvre des processus conformes aux exigences d’audit
•
Capacité à respecter constamment les échéances
•
Excellentes aptitudes en résolution de problèmes, avec une approche efficace et efficiente
•
Solide sens des affaires et compréhension financière
Skills & Knowledge:
•
Communicates effectively in writing and verbally to clarify requests and provide accurate updates.
•
Applies strong organization and attention to detail to maintain records, schedules, and administrative documentation.
•
Uses analytical thinking to compile information, identify discrepancies, and support routine reporting needs.
•
Resolves routine issues by applying standard procedures and exercising sound judgment on escalation needs.
•
Uses standard productivity tools to prepare documents, manage information, and coordinate administrative activities.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
Affiliated Companies:
Affiliated Companies: Innomar Strategies
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