Front Office Supervisor- Overnight
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LocationFL - Coral Gables - Loews Coral Gables
Work modeon-site
SeniorityLead
Experience2+ yrs
DepartmentFront Office
Company size1,001–5,000 people
PostedOct 1, 2026 · 1mo ago
Verified live1d ago
Reposted once in the last 6 monthsEarliest listing first seen Sep 11, 2026
How we check a job is still liveAt a glanceSummarised by Seekless from the posting.
2+ years guest service experience in hotel hospitality
1+ year guest service leadership role
Experience with Property Management System (preferably Opera)
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting
Natural Leader: ability to motivate and empower others
Guest Experience Champion: anticipate needs and deliver exceptional service
Clear Communicator: engage guests and team members professionally and warmly
Proactive Problem Solver: thrive under pressure and make smart decisions quickly
Organized Multitasker: manage priorities seamlessly in a fast-paced environment
Ability to stand for long periods of time
Skills
Opera
Benefits
Health insurance
401(k)
Paid vacation
Paid holidays
Paid sick days
Bereavement leave
Pet bereavement leave
Tuition reimbursement
Pet insurance
Hotel discounts
Subsidized parking
Free meals
Training and development
About the company
Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 square feet of indoor/outdoor event space near Miracle Mile.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
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Competitive health & wellness benefits, 401(k) & company match
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Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
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Training & Development opportunities, career growth
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Tuition Reimbursement
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Pet Insurance
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Team Member Hotel Rates, other discounts, perks and more
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Subsidized Parking Rates
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Complimentary meals in Team Member Café while working
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Benefits are subject to eligibility and may vary by position
What We’re Looking For:
A passionate and driven Front Office Supervisor who will lead our guest services team with confidence and care. In this role, you’ll be the heartbeat of the front desk—ensuring every interaction reflects Loews Hotels’ commitment to exceptional hospitality. You’ll champion service excellence, inspire your team, and create experiences that leave lasting impressions.
Who You Are:
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Natural Leader: You motivate and empower others, fostering a culture of collaboration and positivity
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Guest Experience Champion: You anticipate needs and go above and beyond to deliver unforgettable stays
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Clear Communicator: You engage guests and team members with professionalism and warmth
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Proactive Problem Solver: You thrive under pressure, making smart decisions quickly and effectively
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Organized Multitasker: You manage priorities seamlessly in a fast-paced environment
•
Veterans and military spouses are encouraged to apply
What You’ll Do:
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Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
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Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards
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Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty
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Coordinate room assignments and collaborate with housekeeping to meet guest preferences
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Design and deliver training programs that elevate team skills and operational excellence
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Serve as the primary point of contact for internal and external inquiries
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Conduct audits, maintain accurate financial records, and analyze performance metrics
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Prepare operational and guest experience reports for management review
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Partner on initiatives to promote hotel services and improve efficiency
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Handle emergencies with professionalism, ensuring guest and team safety
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Regular attendance in conformance with standards
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May be required to work varying schedules to reflect business needs
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Required to attend all mandatory training sessions and meetings
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Perform other duties as assigned
Your Qualifications Include:
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Minimum of two years guest service experience in hotel hospitality preferred
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Minimum one-year guest service leadership role preferred
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Experience with previous Property Management System, preferred Opera System
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Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
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Ability to stand for long periods of time required
Who You’ll Supervise:
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Front Desk Team
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Guest Services Team