Duties and Responsibilities
As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services. Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by: • Understanding and empathizing with client needs • Surpassing client expectations • Demonstrating a high level of integrity • Exhibiting compassion and commitment • Advocating for social justice • Taking pride in individual work as well as that of the team • Continually learning to stay current with industry standards, best practices and technology As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following, but is not limited to:
• Maintain a clean and healthy work space environment and patient area. • Responsible for all daily front desk activities to ensure completion. • Answers the telephone and assists callers.
• Schedules and confirms patient appointments according to the Front Desk Manual. • Assists the medical/dental records department in o Scanning documents, queuing/indexing, sorting, filing, pulling charts as needed. • Distributes and screens all incoming and outgoing mail. • Maintains a 100% Collection rate by collecting patient’s account payments and balances. • Assists patients in filling out patient registration forms. • Assists all patients with accessing services to Health Care. • Informs patients about other Health Centers and community services. • Accurately enters patient demographic information into the practice management system. • Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served. • The front desk will work as a team and complete the tasks that they are responsible for but will always be prepared to assist others as needed.
• Acknowledge each patients arrival inside the clinic with a smile. Offer your assistance. • If you are on the phone during their arrival, please let the patient know that you will be with them in a moment. • You will address each patient by their last name. • You must answer each call within 3 rings. • When you are addressing patients calling on the phone, each patient should receive a sincere and pleasant greeting. • Every call should be answered with, “Good morning (afternoon), Sea Mar Community Health Center, this is ________, how may I direct your call?” • At no time should any call be placed on hold for longer than 2 minutes without checking back in with the patient. • Assist the Front Office Supervisor in maintaining provider productivity standards as set by Sea Mar.