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A.P. Moller - Maersk

LCL Operations Agent, Korea

LocationSouth Korea, Seoul, 4323
Typefull-time
Company size10,000+ people
First seenOct 10, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have8
Experience in freight forwarding, logistics, supply chain, or transportation operations
Understanding of import/export documentation and international logistics processes
Strong operational execution and customer service skills
Ability to manage multiple shipments and priorities in a fast-paced environment
Strong stakeholder management and relationship-building capabilities
Detail-oriented with a high level of accuracy in data and documentation management
Good analytical and problem-solving skills
Professional communication skills in both Korean and English
About the role
•
Purpose of the Role
The KR LCL Operations Agent is responsible for executing and managing end-to-end Less-than-Container Load (LCL) export and import operations within the Maersk network. The role ensures operational excellence, data accuracy, cost control, and seamless coordination among customers, vendors, gateways, and internal stakeholders to support efficient cargo movement and a high-quality customer experience.
Responsibilities
Key Responsibilities
•
Coordinate end-to-end LCL export and import shipment operations.
•
Review and manage shipping documentation, including House Bills of Lading (HBL), commercial invoices, packing lists, and supporting documents.
•
Ensure accurate system data maintenance and timely milestone updates throughout the shipment lifecycle.
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Monitor and correct booking, cargo, and shipment information to maintain data quality and compliance.
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Manage CFS (Container Freight Station) inbound/outbound activities and shipment tracking.
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Review and validate vendor invoices, operational costs, and billing-related information.
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Coordinate with CFS operators, truckers, gateways, carriers, overseas offices, and internal stakeholders to ensure smooth cargo flow.
•
Proactively communicate shipment status, schedule changes, and exceptions to customers and internal teams.
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Support issue resolution by identifying operational risks, escalating exceptions, and driving corrective actions.
•
Participate in operational meetings, process improvement initiatives, and business projects as required.
•
Contribute to operational efficiency, service quality improvements, and continuous process optimization.
Accountabilities
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Ensure on-time delivery and operational execution.
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Maintain high standards of data accuracy and compliance.
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Demonstrate ownership and accountability in managing shipments and resolving operational issues.
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Drive proactive communication and collaboration across functions.
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Support customer satisfaction through timely and effective issue resolution.
Primary Internal Stakeholders
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LCL Global Service Center (GSC)
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Customer Experience (CX)
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Overseas Offices and Agents
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Product & Vendor Management Teams
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Finance Teams
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CHB team
Primary External Stakeholders
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Container Freight Stations (CFS)
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Consolidators
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Trucking Vendors
•
Customers
Requirements
Required Experience & Skills
•
Experience in freight forwarding, logistics, supply chain, or transportation operations.
•
Understanding of import/export documentation and international logistics processes.
•
Strong operational execution and customer service skills.
•
Ability to manage multiple shipments and priorities in a fast-paced environment.
•
Strong stakeholder management and relationship-building capabilities.
•
Detail-oriented with a high level of accuracy in data and documentation management.
•
Good analytical and problem-solving skills.
•
Professional communication skills in both Korean and English.
About the company
•
Job Families for Job Profiles
Legal
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
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