Maryland law requires most employers to post a pay range.
May no longer be actively hiring
Reposted 3 times in the last 6 months with the same descriptionNo pay range listed, though Maryland requires oneDescription is very short or shared across several roles
At a glanceSummarised by Seekless from the posting.
Must have1
High School Diploma/GED
Nice to have3
Retail: 12+ mos. Neighborhood Mobile Expert
Care: Elite Expert, Account Care
Care: Elite Expert, Technical Care
Benefits
Stock grant
Employee stock purchase plan
401(k)
Financial coaching
Benefits
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
About the role
Job Overview
Sr Mobile Expert are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise. Our company-owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers. Sr Mobile Expert will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. This store uniquely brings Team of Experts to life, where Experts and Leaders are working directly with peers in Customer Service and Engineering to create a one-stop to resolution for solving customer pain points. Sr Mobile Expert will receive one of a kind curated training and curriculum designed to enhance their expertise as well as provide ongoing development, resulting in an environment where they can best perform and grow. With a team-based culture that rewards and recognizes contribution to experience as well as store results, Sr Mobile Expert will be uniquely set up for success to deliver the BEST sales and service experiences in a customer’s lifetime.
Job Responsibilities:
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Sells appropriate products, features, and services based on customer needs.
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Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
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Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
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Consistently leverages digital tools in interactions and onboarding.
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Works collaboratively to build and contribute to a culture of sales and service.
Education and Work Experience:
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High School Diploma/GED (Required)
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Retail: 12+ mos. Neighborhood Mobile Expert(Preferred)