IT Desktop/AV Support Specialist
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Before you apply
Location3401 Walnut Street B/C Wing - 2nd Floor; 3401 Walnut Street
Also inPhiladelphia, Pennsylvania
Work modehybrid
Typefull-time
SenioritySenior
Experience2–3 yrs
DepartmentInformation Technology
Company size10,000+ people
PostedOct 26, 2026 · 1w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience
Excellent interpersonal and communication skills, both oral and written; ability to present technical materials
Strong customer service orientation and has worked with various customers and colleagues, delivering exemplary technical support
Ability to work independently and as part of a team
Proficiency in compiling a Bill of Materials, Scope of Work, and compiling Requests for Proposals
Technical knowledge and experience operating in software and/or web UI pages (QSYS Designer, Dante Controller, Logitech Sync, Mersive Solstice)
Core understanding of audio signal flow, gain structure, and EQ
Experience with configuration of QSC control systems
Q-SYS Designer Level 1 Certification
Dante Level 1 Certification
Experience with Windows/Mac Support
Q-SYS Level 2 Preferred
Dante Level 2 preferred
Skills
QSYS Designer
Dante Controller
Logitech Sync
Mersive Solstice
Windows
Mac
Benefits
Healthcare
Tuition benefits
Retirement benefits
Professional development
Work and family benefits
Health and wellness programs
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
Benefits
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
About the role
IT Desktop/AV Support Specialist
Job Profile Title
Information Technology Support Specialist Senior
Job Description Summary
The Senior IT/AV Support Specialist is responsible for providing advanced technical support and consultation for all HireIT clients. The role combines expertise in supporting and deploying audio/visual systems across HireIT-supported environments.
This role serves as a primary point of contact for understanding client needs, analyzing functional requirements, and advising customers on the planning, selection, implementation, and use of audio/video solutions that support business requirements. The position requires specialized expertise in selecting, testing, and evaluating new audio/visual technology, as well as managing and maintaining supported spaces. It is also client-facing and includes support for high-profile events in HireIT AV spaces, including Perry World House, the Kleinman Center for Energy Policy, and the President’s Meeting and Guest House.
In addition, this role supports the broader HireIT team by providing general IT assistance to clients across campus locations. Responsibilities include hands-on technical support, troubleshooting issues with computing hardware, software, and network services, maintaining working knowledge of client hardware and applications, and contributing to the knowledge base, documentation, and client communications. The position may also require occasional coverage during evenings, weekends, and recognized University holidays.
The position plays a key role in maintaining A/V service continuity, improving client support, and advancing HireIT’s ability to effectively manage a growing A/V and IT environment.
Job Description
Job Responsibilities
•
Consultation and Recommendations: Analyzes functional requirements and advises users in the planning, selection, implementation, and use of audio/video solutions to address business requirements and provides leadership in selection, testing, and evaluation of new audio/visual technologies
•
A/V Client Support: Provides remote and on-site troubleshooting of audio/visual systems, including digital signage hardware. Manage software and firmware updates of existing audio/visual systems
•
A/V Event Support: Provide technical support for audio/visual (AV) equipment, special events, and meetings in person, virtually, or in a hybrid setup. Offer one-on-one and timely training on AV systems operation.
•
Client Support Intake: Engage daily with clients of different technical backgrounds, offering high-quality support and consultation via HireIT intake channels (phone, email, ticket management system) and through desk side support at multiple campus locations.
•
Relationship Management: Establish and maintain relationships with clients, including client relationship management and communication to inform them of changes and updates. Keep clients informed about Penn computing policies, standards, and recommended practices. Maintain an understanding of client office functions and needs. Engage and manage relationships with A/V integrators and vendors.
•
Project Participation and Management: Assume ongoing responsibility for designated services and complete additional project work as assigned. Keeps inventory and deployment logs, project status milestones, and accurate configuration files uploaded in relevant systems.
•
Client Support: Provide hands-on technical support and assistance to clients in various campus locations. Diagnose and resolve technical problems with computing hardware, software, and network services. Maintain support level knowledge of client hardware and applications. Contribute to knowledge base, documentation, and client communications. May include occasional coverage for evenings, weekends, and recognized University holidays.
•
Education and Training: Engage in ongoing learning about new technology, business processes, and professional development.
•
Other duties and responsibilities as assigned.
Qualifications:
•
Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required.
•
Excellent interpersonal and communication skills, both oral and written; ability to present technical materials.
•
Strong customer service orientation and has worked with various customers and colleagues, delivering exemplary technical support.
•
Ability to work independently and as part of a team.
•
Proficiency in compiling a Bill of Materials, Scope of Work, and compiling Requests for Proposals.
•
Technical knowledge and experience operating in software and/or web UI pages (QSYS Designer, Dante Controller, Logitech Sync, Mersive Solstice).
•
Core understanding of audio signal flow, gain structure, and EQ.
•
Experience with configuration of QSC control systems.
•
Q-SYS Designer Level 1 Certification (Q-SYS Level 2 Preferred)
•
Dante Level 1 Certification (Dante Level 2 preferred)
•
Experience with Windows/Mac Support
Job Location - City, State
Philadelphia, Pennsylvania
About Information Systems & Computing:
Information Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities.
ISC’s 300-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress.
ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals.