Delacon is a profitable Australian software business operating in the call intelligence and conversation analytics market. Founded in 2003 and acquired by Volaris Group in 2023, the company provides AI-enabled call tracking, attribution and analytics solutions to more than 500 customers across financial services, insurance, healthcare, automotive, travel and other regulated sectors.
Today, Delacon generates approximately US$5 million in revenue, employs approximately 37 people across Australia and India, and operates with a strong recurring revenue base and established customer footprint. The next stage of growth is focused on scaling the business towards US$10 million to US$15 million in revenue.
Following the promotion of the incumbent CEO/General Manager into a broader AI leadership role within the Volaris portfolio, Delacon is seeking a new Chief Executive Officer / General Manager to lead the next phase of growth.
Job Description:
The Opportunity
Responsibilities
Reporting to the Global COO of Volaris Martech, key priorities will include:
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Accelerating profitable growth from Delacon’s current revenue base of approximately US$5 million
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Building the strategy, systems and commercial discipline required to scale towards US$10 million to US$15 million in revenue
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Strengthening customer retention and revenue predictability across a base of more than 500 customers
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Enhancing go-to-market effectiveness, pipeline quality, pricing strategy and commercial execution
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Expanding revenue opportunities across existing customers, enterprise accounts and channel partnerships
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Continuing the evolution of Delacon’s AI-enabled products, analytics capabilities and customer value proposition
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Leading and developing a team of approximately 37 people across Australia and India
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Maintaining the culture, trust and momentum established within the business
About You
To be successful in this role, you will likely bring:
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Previous CEO, General Manager or comparable business leadership experience
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Demonstrated ownership of a full P&L, including revenue, profitability, forecasting and cash performance
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Experience scaling software, SaaS or technology businesses through a comparable growth phase
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Strong understanding of recurring revenue, customer retention and customer expansion models
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Experience leading cross-functional teams across sales, marketing, product, customer success and technology
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A track record of translating technology, product and AI-enabled capability into measurable commercial outcomes
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Strong commercial acumen, growth orientation and strategic leadership capability
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Experience within Martech, AdTech, telecommunications, call analytics or adjacent sectors would be advantageous but is not essential.