IT Support engineer
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Before you apply
LocationDubai, Dubai, United Arab Emirates
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentOutsource
Company size201–500 people
PostedJun 11, 2026 · 4mo ago
Verified live5h ago
May no longer be actively hiring
Posted by the company on Jun 11, 202650% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles
Bachelor's degree in Computer Science, Information Technology, or related field
Proven experience as an IT Support Engineer or similar role
Excellent knowledge of computer systems, mobile devices, and other tech products
Familiarity with remote desktop applications and help desk software
Strong problem-solving and communication skills
Ability to diagnose and resolve basic technical issues efficiently
Good organizational and time management abilities
Customer-oriented attitude and ability to explain technical issues in a clear manner
Willingness to learn and keep up-to-date with the latest technologies
Strong knowledge of Microsoft 365 administration and Azure Active Directory
Experience with Windows Server (2016/2019/2022), virtualization (Hyper-V or VMware), and networking fundamentals
Familiarity with PowerShell scripting for automation and administration
Understanding of security best practices and compliance frameworks
Skills
Microsoft Windows
LAN
WAN
Wi-Fi
VPN
DNS
DHCP
VMware
Hyper-V
PowerShell
Microsoft 365
Azure Active Directory
Windows Server
About the role
BlackStone eIT is looking for a dedicated IT Support Engineer to join our team. In this role, you will be responsible for providing technical support to our clients, resolving hardware and software issues, and ensuring efficient operation of IT systems.
As an IT Support Engineer at BlackStone eIT, you will play a critical role in maintaining the satisfaction of our customers and optimizing the performance of our technology solutions.
Key Responsibilities
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Provide first and second-level technical support for end users.
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Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
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Support Microsoft Windows operating systems and business applications.
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Manage user accounts, permissions, email accounts, and access rights.
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Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.
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Monitor and maintain IT infrastructure, servers, and network devices.
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Install software updates, security patches, and operating system upgrades.
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Respond to service requests and incidents through the ticketing system within defined SLAs.
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Escalate complex technical issues to senior engineers or vendors when required.
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Support virtualization environments such as VMware and Hyper-V.
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Assist with backup, recovery, and disaster recovery procedures.
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Maintain accurate records of incidents, solutions, and asset inventory.
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Support cybersecurity initiatives by implementing security policies and best practices.
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Prepare technical documentation, user guides, and knowledge base articles.
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Coordinate with third-party vendors for hardware repairs and software support.
Requirements
•
Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.
•
Bachelor’s degree in Computer Science, Information Technology, or related field.
•
Proven experience as an IT Support Engineer or similar role.
•
Excellent knowledge of computer systems, mobile devices, and other tech products.
•
Familiarity with remote desktop applications and help desk software.
•
Strong problem-solving and communication skills.
•
Ability to diagnose and resolve basic technical issues efficiently.
•
Good organizational and time management abilities.
•
Customer-oriented attitude and ability to explain technical issues in a clear manner.
•
Willingness to learn and keep up-to-date with the latest technologies.
Benefits
•
Proven experience as a System Administrator or similar role.
•
Strong knowledge of Microsoft 365 administration and Azure Active Directory.
•
Experience with Windows Server (2016/2019/2022), virtualization (Hyper-V or VMware), and networking fundamentals.
•
Familiarity with PowerShell scripting for automation and administration.
•
Understanding of security best practices and compliance frameworks.
•
Excellent problem-solving and communication skills.