BS
BSCBehavioral Health Care Mgmt Clinician, Senior (Triage Line)
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Before you apply
SalaryNo pay range posted
LocationLong Beach, CA, United States
SenioritySenior
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Primarily supports the Behavioral Health Triage Line (a behavioral health crisis and support line) serving as a clinical point of contact
Conducting initial clinical screenings, assessing member needs and level of urgency
Crisis intervention and support
Facilitating appropriate referrals
Connecting members with behavioral health providers, treatment programs, care management services, and community resources
Assess safety and deescalate behavioral health members within all age groups and support families as appropriate
Use clinical judgment to identify the appropriate level of care and service pathway for members
Escalate urgent or complex situations when appropriate
Maintain a small behavioral health care management caseload based on departmental needs
Support clinical intake and care-routing activities
Review and prioritize behavioral health referrals
Evaluate referral information for clinical appropriateness and urgency
Provider searches and other activities facilitating assignment to the appropriate care management program or clinician
Reporting to the Manager, Care Management – Behavioral Health
Your Role
Reporting to the Manager, Care Management – Behavioral Health, the Behavioral Health Care Management Clinician, Senior primarily supports the Behavioral Health Triage Line (a behavioral health crisis and support line) serving as a clinical point of contact for members seeking behavioral health support, substance abuse support, crisis assistance, care navigation, and access to behavioral health services.
Responsibilities
Approximately 90% of the role will be dedicated to Behavioral Health Triage Line responsibilities, including conducting initial clinical screenings, assessing member needs and level of urgency, providing crisis intervention and support, facilitating appropriate referrals, and connecting members with behavioral health providers, treatment programs, care management services, and community resources. Ability to assess safety and deescalate behavioral health members within all age groups and support families as appropriate.
The Behavioral Health Care Management Clinician, Senior will use clinical judgment to identify the appropriate level of care and service pathway for members, including escalation of urgent or complex situations when appropriate. The role may also maintain a small behavioral health care management caseload based on departmental needs.
In addition, the clinician will support clinical intake and care-routing activities, including reviewing and prioritizing behavioral health referrals, evaluating referral information for clinical appropriateness and urgency, provider searches and other activities facilitating assignment to the appropriate care management program or clinician.