At a glanceSummarised by Seekless from the posting.
Must have9
Diploma or Degree in Engineering or related field
Minimum 5 years of experience in field service operations within the ACMV/HVAC industry
Strong knowledge of ACMV/HVAC systems and equipment
Experience in managing a team of field service technicians
Excellent leadership and communication skills
Customer-focused mindset and ability to build and maintain relationships
Strong problem-solving and analytical skills
Ability to work in a fast-paced and dynamic environment
Valid driver's license
Responsibilities:
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Manage and oversee field service operations for the Air Conditioning, Mechanical Ventilation, and HVAC industry in the North region.
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Lead a team of field service technicians and support staff to ensure efficient and timely service delivery.
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Develop and implement service strategies to meet customer satisfaction and business objectives.
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Monitor and analyze key performance indicators to identify areas for improvement and optimize service performance.
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Collaborate with cross-functional teams, including sales and engineering, to ensure seamless service delivery and customer satisfaction.
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Handle customer escalations and resolve issues in a timely and satisfactory manner.
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Ensure compliance with health, safety, and environmental regulations and industry standards.
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Provide technical support and guidance to the field service team and customers.
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Stay updated on industry trends and technological advancements in ACMV/HVAC systems.
Requirements
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Diploma or Degree in Engineering or related field.
•
Minimum 5 years of experience in field service operations within the ACMV/HVAC industry.
•
Strong knowledge of ACMV/HVAC systems and equipment.
•
Experience in managing a team of field service technicians.
•
Excellent leadership and communication skills.
•
Customer-focused mindset and ability to build and maintain relationships.
•
Strong problem-solving and analytical skills.
•
Ability to work in a fast-paced and dynamic environment.
•
Valid driver’s license.
Hiring process
Interested candidates who wish to apply for the advertised position, please click ‘APPLY’ to send in your resume.
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Reg. No.: R1874608
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