Patient and Family Experience Manager for Language Access Department
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Before you apply
LocationChildren's Healthcare of Atlanta Support Center
Also in6550 Peachtree Dunwoody Rd, Atlanta, GA 30342
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentMulticultural Translation
Company size10,000+ people
PostedOct 12, 2026 · 3w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
2 years of experience in management
Bachelor's degree in Translation and Interpreting or related field from an accredited institution
Excellent oral and written communication skills in Spanish and English, including the ability to understand and verbalize medical terminology
Excellent organization and interpersonal skills
Must have a team partnership orientation
Listening and problem-solving skills and conflict resolution orientation
Staff development skills
Time management
Physician relations
Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment
High level knowledge of field advances and hospital interpreter team dynamics and development
Knowledge of TJC readiness and knowledge of requirements of competency for all levels reporting under this position and Standards of Communication
1 year of experience in pediatrics
Experience in interpretation
Hospital experience
Skills
Windows
Hiring process
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Work Shift
Day
Work Day(s)
Monday-Friday
Shift Start Time
8:00 AM
Shift End Time
5:00 PM
Worker Sub-Type
Regular
About the company
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description
Provides leadership within the Multicultural Translation department, including oversight of interpretation and translation services across the health system. Assesses, coordinates, and serves as a resource to departments to ensure that quality services are provided to non-English speaking persons. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children’s Healthcare of Atlanta.
Experience
•
2 years of experience in management
Preferred Qualifications
•
1 year of experience in pediatrics
•
Experience in interpretation
•
Hospital experience
Education
•
Bachelor’s degree in Translation and Interpreting or related field from an accredited institution
Certification Summary
•
No professional certifications required
Knowledge, Skills, and Abilities
•
Excellent oral and written communication skills in Spanish and English, including the ability to understand and verbalize medical terminology
•
Excellent organization and interpersonal skills
•
Must have a team partnership orientation
•
Listening and problem-solving skills and conflict resolution orientation
•
Staff development skills
•
Time management
•
Physician relations
•
Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment
•
High level knowledge of field advances and hospital interpreter team dynamics and development
•
Knowledge of TJC readiness and knowledge of requirements of competency for all levels reporting under this position and Standards of Communication
Job Responsibilities
•
Manages daily operations of interpretation and translation service delivery to patients and families.
•
Ensures regulatory and accreditation compliance as relates to provision of services to limited English proficient and deaf or hard of hearing communities.
•
Manages budget preparation and monthly analysis of budget performance for multiple cost centers and donor funds.
•
Manages utilization of internal staff and external contracted staff to ensure resource optimization and quality services.
•
Manages quality improvement and patient safety processes.
•
Collaborates with medical staff and all levels of hospital personnel to ensure high quality of care.
•
Manages the ongoing process of healthcare delivery to patients and parents incorporating age-related and developmental-specific requirements.
•
Responds and addresses privacy breach concerns and policy development.
•
Responsible for all aspects of managing and leading a team including interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
•
Mentor team members to encourage personal and professional growth.
•
Encourage ongoing skill development by providing opportunities for continued education.
Legal
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
1575 Northeast Expy NE
Job Family
Family Support