Sr. Customer Support Engineer
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Before you apply
LocationYokohama
Work modeon-site
Typefull-time
SenioritySenior
Company size10,000+ people
PostedNov 25, 2025 · 11mo ago
Verified live5d ago
At a glanceSummarised by Seekless from the posting.
Perform machine installation setup, training, and machine commissioning on new machine
Provide after sales service supports to our customers which include maintenance, troubleshooting and repair
Responsible for scheduling and performing preventative maintenance
Coordinate with the customer care to prepare quotation, manage inventory and ensure timely delivery
Responsible to prepare and submit progress service & maintenance report
Ensure all service is completed within standard procedure
To support After Market team in delivering sales contract and consumable target
To trained junior employees and provide support when necessary
Fluent Japanese (writing, reading, speaking /business communication level) is must
About the company
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
About the role
Sr. Customer Support Engineer
Location(s)
Yokohama
Responsibilities
· Perform machine installation setup, training, and machine commissioning on new machine.
· Provide after sales service supports to our customers which include maintenance, troubleshooting and repair.
· Responsible for scheduling and performing preventative maintenance.
· Coordinate with the customer care to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction.
· Responsible to prepare and submit progress service & maintenance report.
· Ensure all service is completed within standard procedure.
· To support After Market team in delivering sales contract and consumable target.
· To trained junior employees and provide support when necessary.
To perform other ad-hoc duties assigned from time to time.
Requirements
•
Fluent Japanese (writing, reading, speaking /business communication level) is must.
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