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Gap Inc.Sr Manager, AI Technology Operations
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Before you apply
Location2 Locations
Work moderemote · United States
Typefull-time
SenioritySenior
Experience4+ yrs
DepartmentAI Tech Ops
Company size10,000+ people
PostedSep 8, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
4+ years of experience in technology-operations, SaaS-operations, platform-administration, or enterprise-support leadership
Skilled in license lifecycle management, access provisioning, and operational process design
Comfortable managing multiple enterprise technology vendors and platforms simultaneously
Strong operational discipline with attention to controls, documentation, and service quality
Ability to work across technical teams, vendors, and business users
Experience using metrics and reporting to improve operational performance
Effectiveness at identifying opportunities for automation and process simplification
Comfort supporting technologies experiencing rapid adoption and frequent change
Experience administering enterprise AI or productivity platforms
Familiarity with identity and access management, enterprise SaaS administration, or IT service management
Experience supporting consumption-based as well as seat-based technology services
Experience creating operational processes for newly introduced enterprise technologies
Skills
Claude
ChatGPT Enterprise
Copilot
Fal.AI
GapGPT
About the Role
Gap Inc. is seeking a Sr. Manager, AI Tech Ops to own the operational backbone of the company’s expanding portfolio of enterprise AI tools. The role provides dedicated technology-operations ownership for license lifecycle management, seat provisioning, platform administration, and ongoing operational support including ownership of the AI help desk.
You will help ensure platforms including Claude, ChatGPT Enterprise, Copilot, Fal.AI, GapGPT, and future AI services can be supported consistently as adoption expands.
What You’ll Do
• Own operational processes for enterprise AI tools across their full license and access lifecycle.
• Manage seat provisioning, deprovisioning, access changes, and related operational workflows.
• Establish consistent support and administration practices across a growing multi-vendor AI portfolio including the strategic approach against self service capabilities.
Who You Are
• Experienced technology-operations, SaaS-operations, platform-administration, or enterprise-support leader with 4+ years of experience in related fields.
• Skilled in license lifecycle management, access provisioning, and operational process design.
• Comfortable managing multiple enterprise technology vendors and platforms simultaneously.
• Strong operational discipline with attention to controls, documentation, and service quality.
• Ability to work across technical teams, vendors, and business users.
• Experience using metrics and reporting to improve operational performance.
• Effectiveness at identifying opportunities for automation and process simplification.
• Comfort supporting technologies experiencing rapid adoption and frequent change.
• Experience administering enterprise AI or productivity platforms.
• Familiarity with identity and access management, enterprise SaaS administration, or IT service management.
• Experience supporting consumption-based as well as seat-based technology services.
• Experience creating operational processes for newly introduced enterprise technologies.