• Experienced technology-operations, SaaS-operations, platform-administration, or enterprise-support leader with 4+ years of experience in related fields.
• Skilled in license lifecycle management, access provisioning, and operational process design.
• Comfortable managing multiple enterprise technology vendors and platforms simultaneously.
• Strong operational discipline with attention to controls, documentation, and service quality.
• Ability to work across technical teams, vendors, and business users.
• Experience using metrics and reporting to improve operational performance.
• Effectiveness at identifying opportunities for automation and process simplification.
• Comfort supporting technologies experiencing rapid adoption and frequent change.
• Experience administering enterprise AI or productivity platforms.
• Familiarity with identity and access management, enterprise SaaS administration, or IT service management.
• Experience supporting consumption-based as well as seat-based technology services.
• Experience creating operational processes for newly introduced enterprise technologies.