Corporate Care Officers must ensure that partners/ intermediaries and mutual clients/accounts are satisfied/ delighted with the Company’s (Medicard) services at all times.
This will in turn complete the sales cycle that brings in repeat/ renewal business.
They also need to inform their Company of new contacts/partners and new sales & marketing opportunities that may arise from up-selling and cross-selling discussions with existing and newly- onboarded partners.Effectively manage renewal business engagement with partners/ intermediaries by performing regular business reviews and touch point meetings that aims to help manage the account’s/ the portfolio’s Medicard health solutions (based on agreed KPIs).
•Is involved in the on- boarding and after- sales of the accounts;
•Developing and maintaining productive relationships with partners/ intermediaries anchored on data and metrics/ measures’ results;
•Understanding the partner/ intermediaries’ market and client portfolio thus being able to provide service levels agreed and being able to identify upselling and cross- selling/ potential business opportunities; includes business and healthcare insights;
Train, Influence, Inspire and Lead other Corporate Care Officers and Associates via regular coaching and mentoring sessions apart from the operational requirements of daily activity management;
•Work closely with internal stakeholders ie. Operations
•Conduct required initiatives and activities as outlined in the strategies of the division and Medicard
•Provides computation, recommendation and/ or approval of rates and benefits for the renewing accounts.
•Performs other tasks as required by Medicard’s management.
•Is of 100% integrity in all tasks and work requirements and engagements.
•Fully represents the Medicard brand while performing any and all tasks and work requirements and engagements.