Senior Customer Care Associate
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Before you apply
LocationHong Kong Office, Hong Kong
Work modehybrid
Typefull-time
SenioritySenior
Experience2–3 yrs
DepartmentHong Kong - ODHK Customer Care
Company size51–200 people
PostedMar 13, 2025 · 1y ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school certification or above, bachelor's degree is a plus
IIQE Paper 1 and 2 Certificates is required
Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity)
Excellent communication in verbal and written form (Both English and Chinese)
Excellent typing skills in both English and Traditional Chinese
Excellent organization and time management skills
Ability to navigate through multiple computer applications with speed and accuracy
Ability to work independently, take direction, and prioritize accordingly
Ability to work cross-functionally in a fast-paced environment
Highly self-motivated, organized, and a team player
Willingness and ability to operate in a team environment
2-3 years of experience with the general insurance industry is preferred
Benefits
5 day work week
Performance bonus
Annual leave
Medical insurance
Flexible work from home
Training
What you’ll be doing?
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Handle regulatory complaints, ensuring adherence to industry standards and requirements. Address escalated customer queries from all service teams in a professional manner, using tactful customer service skills to resolve issues effectively.
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Conduct quality assurance audits to monitor service performance. Provide coaching to all service teams’ members to uphold high standards of customer service.
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Collect and analyze customer feedback on dissatisfaction and complaints. Consolidate data into reports to identify trends and recommend improvements to company products and services.
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Provide support to various departments, including Customer service, Claims, Policy Administration, and Product/Project Management. Facilitate communication and collaboration to ensure smooth operations and achieve company goals.
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Handle assigned tasks and ad-hoc duties as required. Support management in coordinating team efforts, streamlining processes, and maintaining efficient operations.
Who are we looking for?
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High school certification or above, bachelor’s degree is a plus.
•
2-3 years of experience with the general insurance industry is preferred
•
IIQE Paper 1 and 2 Certificates is required
•
Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity)
•
Excellent communication in verbal and written form (Both English and Chinese)
•
Excellent typing skills in both English and Traditional Chinese
•
Excellent organization and time management skills
•
Ability to navigate through multiple computer applications with speed and accuracy
•
Ability to work independently, take direction, and prioritize accordingly
•
Ability to work cross-functionally in a fast-paced environment
•
Highly self-motivated, organized, and a team player
•
Willingness and ability to operate in a team environment
Why You Should Consider This Opportunity
We offer a competitive remuneration package with attractive fringe benefits, including:
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5-day work week
•
Performance bonus
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20 days of annual leave
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Leave for birthdays, marriage, parental needs, and new pets
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Medical insurance
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A flat organizational structure
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A vibrant and energetic team
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Shift allowances
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Comprehensive training
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Flexible work-from-home options
Hiring process
Ready to join us? Apply now to submit your resume with date of availability and expected salary to us!