Handle regulatory complaints, ensuring adherence to industry standards and requirements. Address escalated customer queries from all service teams in a professional manner, using tactful customer service skills to resolve issues effectively.
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Conduct quality assurance audits to monitor service performance. Provide coaching to all service teams’ members to uphold high standards of customer service.
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Collect and analyze customer feedback on dissatisfaction and complaints. Consolidate data into reports to identify trends and recommend improvements to company products and services.
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Provide support to various departments, including Customer service, Claims, Policy Administration, and Product/Project Management. Facilitate communication and collaboration to ensure smooth operations and achieve company goals.
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Handle assigned tasks and ad-hoc duties as required. Support management in coordinating team efforts, streamlining processes, and maintaining efficient operations.
Who are we looking for?
Requirements
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High school certification or above, bachelor’s degree is a plus.
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2-3 years of experience with the general insurance industry is preferred
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IIQE Paper 1 and 2 Certificates is required
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Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity)
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Excellent communication in verbal and written form (Both English and Chinese)
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Excellent typing skills in both English and Traditional Chinese
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Excellent organization and time management skills
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Ability to navigate through multiple computer applications with speed and accuracy
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Ability to work independently, take direction, and prioritize accordingly
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Ability to work cross-functionally in a fast-paced environment
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Highly self-motivated, organized, and a team player
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Willingness and ability to operate in a team environment
Why You Should Consider This Opportunity
We offer a competitive remuneration package with attractive fringe benefits, including:
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5-day work week
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Performance bonus
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20 days of annual leave
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Leave for birthdays, marriage, parental needs, and new pets
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Medical insurance
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A flat organizational structure
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A vibrant and energetic team
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Shift allowances
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Comprehensive training
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Flexible work-from-home options
Hiring process
Ready to join us? Apply now to submit your resume with date of availability and expected salary to us!