Help Desk Technician I (MCU)
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Before you apply
LocationQuantico, VA, US
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentIT / Cyber Security / Network Systems
Company size1,001–5,000 people
PostedOct 2, 2026 · 1mo ago
Verified live14h ago
At a glanceSummarised by Seekless from the posting.
Must hold active DOD Interim Secret or Secret Clearance
1 year of demonstrated help desk, desk side or similar technical support experience
DOD 8570 IAT Level II certification compliance is required at hire (Such as CompTIA Security+ CE)
Must be a U.S. Citizen
Skills
Active Directory
Google Workspace
Microsoft Office365
Microsoft Office Outlook
Excel
Word
Remedy
ServiceNow
Connectwise
Jira
Windows
SCCM
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Engineering & Analysis, Test & Evaluation, and Training.
Responsibilities
**An Average Day:**As Help Desk Technician I, you will create and troubleshoot tickets and provide in-person, over-the-phone, and remote technical support. This role offers a diverse mixture of resolving technical issues and customer interactions. Additionally in this position you will:
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Log all help desk requests, generate trouble tickets, record resolution actions and time, and provide status to the Government.
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Create, modify, maintain, delete, and troubleshoot Active Directory client accounts and systems.
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Troubleshoot and resolve user/client standard end user devices application and configuration problems via telephone assistance call, remote control, and at user locations, including but not limited to operating systems.
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Maintain and support end user device operating systems and application software.
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Apply configuration changes, service packs, patches, updates, and security fixes and virus definition to end user devices.
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Troubleshoot and resolve user issues with cloud-based services such as Google Workspace or Microsoft Office365.
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Perform troubleshooting to resolve software baseline applications and E-Mail problems.
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Coordinate standard system image configuration changes with the SCCM Image Team.
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Install, configure, and maintain authorized client applications and software baselines on end user devices.
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Perform minor hardware repair and replacements on government authorized computer systems.
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Create/update documentation for technical processes.
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Assist with installing/testing of system software or hardware configurations and coordinate the documentation of all hardware and software changes.
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Use the Enterprise Service Desk system to create, modify, update, and resolve customer support requests.
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Assist in the preparation of technical documentation and configuration of change requests.
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May assist with MCU content management responsibilities as needed.
Qualifications
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As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)© , we will not consider candidates for this position who do not meet the aforementioned conditions.
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Must hold active DOD Interim Secret or Secret Clearance
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Must have 1 year of demonstrated help desk, desk side or similar technical support experience.
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DOD 8570 IAT Level II certification compliance is required at hire (Such as CompTIA Security+ CE, with enrollment in the Continuing Education (CE) program).
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Experience with Microsoft Office Outlook, Excel, and Word
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Experience with ticketing systems like Remedy, ServiceNow, Connectwise, Jira, Etc.
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Experience with Active Directory, Windows devices and Windows Operating Systems (OS)
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Excellent interpersonal and communication skills (written and oral).
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Strong team player; self-assured, confident, and goal oriented.
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Ability to organize and manage multiple priorities and delegate effectively.
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Ability to solve problems and translate policies into daily routine operations.
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Keen attention to detail.
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Weekend or after-hours support may be required on occasion.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status