BASIC FUNCTION
The Patient Clinical Coordinator II independently coordinates the daily administrative operations of an assigned HUCD clinic, module, or specialty area. The PCC II manages complex scheduling and patient-flow issues, performs advanced insurance and documentation review, conducts assigned claim follow-up and rebilling, supports treatment-plan coordination, monitors operational compliance, resolves escalated patient-access concerns, and supports accurate charge capture and clinic reconciliation. The position applies established policy with judgment and serves as a resource to PCC I staff, students, and clinical teams.
SUPERVISORY ACCOUNTABILITY
The PCC II has no formal supervisory responsibility unless specifically assigned. The position regularly provides functional guidance, workflow direction, training, and quality feedback to PCC I staff, temporary employees, and student workers and may coordinate desk coverage in the supervisor’s absence.
NATURE AND SCOPE
Work requires independent prioritization, interpretation of established procedures, and frequent coordination with faculty, students, clinical leadership, the Business Office, Revenue and Data Management, insurers, and outside healthcare partners. The PCC II manages assigned insurance accounts and treatment-planning activities, resolves nonroutine operational and claim issues, and escalates complex denials, policy exceptions, high-risk compliance matters, and matters exceeding delegated financial authority.