ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Interacts effectively with the public and Team Members. Perform excellent customer service at all time.
• Enforces performance standards, policies and procedures as they relate to Restaurant and Beverage operations, monitors Food Server service on the dining floor. Ensures smooth and efficient operations on a continual basis.
• Ensures the highest possible standards of customer service and Team Member relations are maintained and carried out in a fair and equitable manner.
• Ensures compliance with all health and safety standards/regulations as well as all applicable beverages, federal, state and local laws/ordinances.
• Assists Food and Beverage Managers with scheduling of Team Members and ensuring correct staffing levels and adjustments are made in accordance with customer needs.
• Maintains knowledge of all company and departmental policies and procedures as well as the service standards for the food and beverage department. Works within compliance with all of the P&P’s and standards and enforces them with all beverage and restaurant staff members.
• Monitors job performance of all Restaurant Service Team Members and Beverage Service Team members to provides feedback on same to aid the Team Members in developing and enhancing skills.
• Provides input to the Food and Beverage Manager concerning operational deficiencies and areas in need of improvement.
• Promotes positive Customer Relations through prompt, courteous and efficient service.
• Reviews and makes recommendations and suggestions and hire, suspend, transfer, promote, evaluate, discipline and terminate all Restaurant and Beverage service Team Members in a fair and equitable manner.
• Works any position within the department when needed to provide emergency coverage when other Team Members cannot be reasonably obtained to perform those functions.
• Receives, issues and maintains accurate perpetual inventories of all spirits and wine. Ensures the security of all alcoholic beverages with the department.
• Maintains knowledge of ABC Codes, the Dram Shop Act and bartender’s responsibilities and rights under it. Completes Alcohol Awareness Training and passes the test associated with the course and renews Alcohol Awareness certification every two years.
• Listens to, evaluate and handles Customer complaints in a way that satisfies the customer to their satisfaction.
• Receives payment from food and beverage customers in a prompt and courteous manner.
• Adheres to established cash control policies and procedures of the Company
• Adheres to all cashiering responsibilities when obtaining a bank.
• Responsible for maintaining a consistent, regular attendance record.
• Ushers as needed by Management for events.
• Performs any reasonable request made by management