Wellness Program Specialist
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Before you apply
SalaryCA$63k – CA$98k
LocationVancouver, BC, Canada
Work modeon-site
Typefull-time
SeniorityMid
Experience2–4 yrs
DepartmentStudent Services
Company size10,000+ people
PostedOct 29, 2026 · 1w ago
Verified live12h ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree
At least 2-4 years’ experience in College/University setting or a related field
Flexibility to work on several projects concurrently
Demonstrated diplomacy and sensitivity in working with confidential matters
Sound judgement and analytical skills
Attention to detail with a high degree of accuracy and follow-through
Ability to work under pressure with a positive attitude
Ability to work independently as well as part of a team
Ability to work effectively in a culturally diverse environment
Commitment to excellence in customer service
Outgoing, detail-oriented team player who communicates clearly to a diverse population
Ability to multi-task in a fast-paced, high traffic environment
Ability to handle sensitive and confidential materials
Willingness and ability to adapt and learn quickly new policies and procedures
Experience ideally in wellness programming and student services/student life
Benefits
Medical
Vision
Dental
Paid time off
Tuition assistance
Wellness programs
Life insurance
Retirement plan
Commuting benefits
Transportation benefits
About the Opportunity
Job Summary:
The Wellness Program Specialist position will support the wellness of learners at Northeastern’s Vancouver campus. This is an 18 month term appointment. The Specialist will develop and deliver a proactive wellness programming plan for students, addressing all dimensions of wellness, both by scaling and tailoring resources already available at Northeastern, and by researching and connecting to local resources in Vancouver. The Specialist will work collaboratively with Vancouver staff as well as staff at global campuses to tailor wellness programming appropriately and reach the widest audience. The Specialist will support learners by providing resources, referrals, and guidance to help the learner develop healthy wellness practices, as well as overcome wellness challenges. They will serve as a case manager for students in crisis at Northeastern Vancouver, including situations related to Title IX, mental and physical health, and student emergencies, ensuring follow up and continual support. Support includes but is not limited to referrals to Northeastern departments such as University Health & Counseling Services and the Disability Access Services, as well as local resources in the learner’s community. The Specialist will be responsible for data tracking and analysis. He/she/they will track engagement with wellness programming, trainings, cases, and communications, identify trends, and offer suggestions to improve services, programs and processes.
This position carries significant responsibility because of the time sensitive information that must be accurately conveyed to all customers. This is a highly visible position requiring constant and high-caliber customer contact via telephone, e-mail and in-person visitors, and the ability to provide assistance through the point of problem resolution. The Wellness Program Specialist must be comfortable working in a very fast-paced environment. He/She/They must possess the ability to handle confidential information in a sensitive manner; be detailed oriented; possess strong administrative experience and communicate clearly and effectively to a diverse student population.
Additionally, they must possess enthusiasm for wellness and higher education and a commitment to the mission and goals of the University through his/her/their dedication to customer service.
The Wellness Program Specialist may be expected to be available by phone after hours and available some nights and weekends as needed.
Responsibilities Include:
•
Develop and deliver wellness programming plan for students, prioritizing students’ mental, physical, emotional wellbeing through their academic journeys.
•
Serve as case manager for students in crisis including Title IX, mental health, and student emergencies ensuring follow up and continual support.
•
Track engagement with wellness programming, trainings, and student response, including utilization and trends, and create reports to measure and improve services.
•
Manage annual comprehensive wellness survey and analyze survey results to identify student trends and satisfaction and extrapolate strategic recommendations to address.
Minimum Qualifications
•
Employee must have the flexibility to work on several projects concurrently.
•
Demonstrated diplomacy and sensitivity in working with confidential matters.
•
Sound judgement and analytical skills; attention to detail with a high degree of accuracy and follow-through; ability to work under pressure with a positive attitude.
•
Ability to work independently as well as part of a team.
•
Ability to work effectively in a culturally diverse environment and possess enthusiasm for higher education and have an overall commitment to excellence in customer service.
•
Outgoing, detail-oriented team player who is able to communicate clearly to a diverse student, parent, and staff population. Ability to multi-task in a fast-paced, high traffic environment.
•
Ability to handle sensitive and confidential materials.
•
Willingness and ability to adapt and learn quickly new policies and procedures.
•
Knowledge and skills required are typically obtained through a bachelor’s required plus at least 2-4 years’ experience in College/University setting or a related field, ideally in wellness programming and student services/student life.
Position Type
Student Services
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Benefits
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Legal
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
107S
Expected Hiring Range:
$63,265.00 - $98,060.00
With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
Applicant must be legally entitled to work in Canada for the duration of the appointment or employment without employer sponsorship.