Rooms Controller - Front Office- Full Time
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Before you apply
Salary$19/hr
LocationAtlantic City, New Jersey, United States
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentFront Office
Company size19+ people
PostedOct 21, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Computer proficiency
Customer service experience is required
Ability to speak, read and write in English
High school diploma or equivalent GED preferred
Skills
computer_proficiency
Benefits
Free meal
Training and development
Health insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Paid time off
About the Role
Rooms Controller is responsible for managing hotel inventory and maintaining the efficient operation of the front office.
Position Responsibilities
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Complies with all New Jersey/CCC regulatory requirements
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Adhere to established company and departmental procedures, guidelines, and policies at all times
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Facilitates communications between the various hotel/casino departments and the Front Desk
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Ensure prompt and courteous check in/check out of hotel guests
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Assist with checking rooms to verify the status of hotel reservations
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Generates, verifies, and distributes hotel reports necessary for Front Desk Operations
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Balancing guest folios and ensuring that every reservation has a valid payment method
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Assisting our guests and VIP clientele with all their accommodations.
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Resolve guest complaints and increase guest retention.
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Respond and assist to phone inquiries from internal and external guests
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Processing all forms of settlement methods
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Verifying team member banks at the end of the shift and reporting discrepancies
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Handle guest packages and post charges in the system
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Assist with training and developing new team members
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Responsible for maintaining accurate property information through daily use of the intranet, email, and other forms of communications
Essential Functions
Requirements
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Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
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Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
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Must be able to stand for an entire shift
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Must be able to lift/push/pull up to 25 lbs
Requirements
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Computer proficiency
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Customer service experience is required
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Ability to speak, read and write in English
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High school diploma or equivalent GED preferred
Benefits
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Free meal on shift
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Training & Development
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Health Care Plan (Medical, Dental & Vision)
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Retirement Plan (401k,)
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Life Insurance (Basic, Voluntary & AD&D)
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Paid Time Off
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Pay Rate: $19.00/hour