Solutions Engineer, Developer Solutions and Engineering, Developer Solutions and Engineering
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Before you apply
Salary$110k – $185k
LocationSunnyvale, California, USA
Typefull-time
SeniorityMid
Experience4+ yrs
DepartmentOperations, IT, & Support Engineering
EquityIncluded
Company size10,000+ people
PostedApr 24, 2026 · 6mo ago
Verified live15h ago
May no longer be actively hiring
Posted by the company on Apr 24, 2026
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in computer science or equivalent
4+ years of technical support experience
Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP), or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience with web-based applications and HTTP
4+ years of software development with object oriented language experience
Experience developing software code in one or more programming languages (java, python, etc.)
Knowledge of web services technologies such as SOAP, HTTP, WSDL, XSD, and REST
Knowledge of UNIX/Linux operating system
Experience troubleshooting issues and root cause analysis
Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience troubleshooting and debugging technical systems
Proven track record in working on enterprise level large scale n-tier applications
Skills
Batch
VB
PowerShell
Java
C#
Chef
Perl
Ruby
PHP
Python
SOAP
HTTP
WSDL
XSD
REST
UNIX/Linux
Shell scripts
Benefits
Health insurance
401(k)
Paid time off
Parental leave
About the role
Are you passionate about mobile apps? As a Solutions Engineer for Content Apps and Partner Engagement (CAPE) team, you will develop world class technical solutions to enable developers, distribute their apps and games within the Amazon Appstore, and grow their businesses. As a Solutions Engineer, you will work with third party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. If you have a passion for the app space, a solid understanding of the technologies involved, and a strong ability to communicate clearly and advocate for mobile app developers, this role is for you.
Responsibilities
Key job responsibilities
•
Escalation level debugging and troubleshooting for app developers
•
Analyzing, solving, and creating solutions for developers
•
Developing documentation and other materials to support developers
•
Act as a subject matter expert for Amazon mobile APIs and Services, as well as Amazon Devices
•
Driving projects to improve the Amazon developer experience
•
Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
•
Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
•
Read and understand complex application code and make code fixes to resolve support issues
•
Develop tools to aid operations and maintenance.
•
Ownership of one or more Digital products or components.
•
Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
•
Work with engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
A day in the life
The SE team currently has four key responsibilities: 1) Ongoing Steady State Support across partners, 2) Feature Integration and New App Launch Support, 3) Operational Excellence to improve time-to-resolution and reporting on tactical support and 4) Tier-2 support for un-managed partner apps and drive issues to closure working with internal product teams to assist in resolution as needed.
About the team
CAPE Developer Support & Engineering (DSE) team manages technical support for customer and partner issues and app feature integrations on Managed Video Partner apps (SPARQ based partner segmentation in US/CA & International countries)
Basic qualifications
•
Bachelor’s degree in computer science or equivalent
•
4+ years of technical support experience
•
Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP), or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience with web-based applications and HTTP
Preferred qualifications
•
4+ years of software development with object oriented language experience
•
Experience developing software code in one or more programming languages (java, python, etc.)
•
Knowledge of web services technologies such as SOAP, HTTP, WSDL, XSD, and REST
•
Knowledge of UNIX/Linux operating system
•
Experience troubleshooting issues and root cause analysis
•
Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience troubleshooting and debugging technical systems
•
Proven track record in working on enterprise level large scale n-tier applications
Legal
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Benefits
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Sunnyvale - 109,900.00 - 185,000.00 USD annually
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