Customer Support (live-chat)
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Before you apply
LocationLviv
Also inIvano-Frankivsk
Work modehybrid
Typefull-time
SeniorityEntry
DepartmentCyberCare
Company size201–500 people
PostedAug 18, 2026 · 2mo ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Fluency in English
Basic know-how of Windows/MacOS
Confidence in multitasking and providing technical support
A calm, customer-first mindset - even under pressure
Positive, proactive, and motivated attitude
Ability to work rotating day and evening shifts full-time
Flexibility to work remotely from Ivano-Frankivsk, with occasional visits to our Lviv office
Skills
Windows
MacOS
NordVPN
Benefits
Private health insurance
Remote work
Training
Mentorship
About the company
Hi there! We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.
We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.
What Makes You a Strong Match:
•
Fluency in English.
•
Basic know-how of Windows/MacOS.
•
Confidence in multitasking and providing technical support.
•
A calm, customer-first mindset - even under pressure.
•
Positive, proactive, and motivated attitude.
•
Ability to work rotating day and evening shifts full-time.
•
Flexibility to work remotely from Ivano-Frankivsk, with occasional visits to our Lviv office for team meetings, team-building, and other activities.
What You’ll Do and Learn:
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Support NordVPN customers via live-chat. No phone calls over here!
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Troubleshoot tech issues and help with billing inquiries.
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Make customers happy by resolving their concerns.
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Turn users into fans through top-notch support.
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Bring empathy, patience, and a positive vibe to every interaction.
The Perks of Joining Us:
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Smooth start in tech with onboarding & mentorship.
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Flexibility to work remotely from Lviv, with occasional visits to our Lviv office for team meetings, team-building, and other activities
•
Private health insurance (after 6 months)
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Kitchen full of snacks.
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Various internal and online training, books - everything you need to reach your full potential.
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Clear growth path - move inside CyberCare.
Compensation:
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For full-time, a fixed salary of $929/month gross (plus performance bonus up to $368 /month gross) + annual salary reviews.