Our Technical Lead - Five9 will be an integral part of our CX Platforms practice at TELUS Digital. This role is based in Toronto, CA. This role requires occasional travel to client sites and company offices to support pre-sales engagements, delivery, and collaboration.
As a Technical Lead - Five9, you will be a senior technical leader in our CX Platforms practice, responsible for the design, configuration, and delivery of Five9 Intelligent CX solutions. You will translate business requirements into well-architected, scalable contact center solutions and guide engineers through build, integration, and deployment.
Beyond hands-on delivery, you will also act as a customer-facing technical advisor on Five9 platform capabilities — partnering with account, sales, and solutioning teams to help clients understand what Five9 can do for their customer experience, and supporting demonstrations, proofs of concept, and scoping when needed.
We are looking for a hands-on technical leader who is most at home in the Five9 configuration console but equally credible in front of a client — someone who can move fluidly between designing and building solutions and advising stakeholders on the art of the possible. This role executes against, and helps define, the architecture and delivery standards of the CX Platforms practice. This role offers growth opportunities into principal technical lead or technical architecture paths within the CX Platforms practice or adjacent CX & CCaaS practices.