Now, here’s what we’re building, and where you come in.
This is a hybrid role based in our Raleigh, NC headquarters, requiring 3 days per week in the company office (Monday - Friday). This role is anticipated to have travel requirements up to 40%.
As an Enterprise Customer Success Manager (Hunter), you are the strategic “break-in” specialist for Relay’s most ambitious target accounts. You own the critical “0-to-1” stage of our Enterprise Multi-Site revenue motion. Your mission is to navigate the disconnect in frontline technology, proving that Relay is not just a radio replacement, but a vital technology solution that unlocks expanded value, from real-time translation and smart communication applications to critical safety features.
This role requires a true chameleon. One day, you are deep in the trenches on a loud production line or a bustling hospital floor, earning the trust of frontline operators through deep workflow empathy. The next day, you are in a corporate boardroom, translating that “boots on the ground” reality into a sophisticated ROI narrative for senior leadership. You own the narrative control of performance, navigating technical hurdles and manufacturing the site-level success required to unlock six figure+ corporate decisions.
Relay is at a transformative inflection point. As an Enterprise CSM (Hunter), you are the tip of the spear for our expansion into new segments like automotive manufacturing, steel recycling, and healthcare. You aren’t just following a static script; you are responsible for customizing the playbook for each unique Enterprise target to achieve the strategic advances we need.
You will have the opportunity to define “what good looks like” in untapped markets, building momentum within target accounts with a deep understanding of site level success and broader Enterprise value and growth opportunity. If you are a high-velocity “Hunter” who loves the thrill of the “break-in,” the challenge of organizational mapping, and the chance to directly shape a high-growth GTM strategy, this role offers unparalleled impact and visibility.