Senior Business Specialist
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Before you apply
LocationChennai 10th Floor
Work modehybrid
Typefull-time
SenioritySenior
ExperienceUp to 5 yrs
Company size10,000+ people
PostedNov 4, 2025 · 1y ago
Verified live4d ago
May no longer be actively hiring
Posted by the company on Nov 4, 2025
At a glanceSummarised by Seekless from the posting.
B.E Degree completion in IT / Computer Science stream
Senior Customer Support (U.S Customers) / Senior Technical Troubleshooting
Any CRM experience (Service Now, MS Dynamics, BMC Remedy)
Handling issues within 1-hour to Same Business Day priority
Excellent English communication skills, and customer service skills required
Likely to receive / perform 3-5 calls per shifts for establishing connectivity with products
Should possess mailbox monitoring and handling skills
Self-Motivated and independent worker when necessary to achieve high output results
Strong communication skills via phone and email for interacting with staff, colleagues, customers, and external third parties
Detail oriented individual who is a people person and has a positive attitude
Ability to follow instructions but also has confidence in making suggestions to improve processes
SAP Basics - nice to have but not mandatory
Batch Monitoring / Application Monitoring (nice to have but not mandatory)
24/7 rotational shift basis with a shift change once every 2 months
Skills
ServiceNow
MS Dynamics
BMC Remedy
SAP
About the company
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
POSITION REQUIREMENTS
FORMAL EDUCATION – B.E Degree completion in IT / Computer Science stream.
TECHNICAL SKILLSET REQUIREMENTS
•
Senior – Customer Support (U.S Customers) / Senior – Technical Troubleshooting
•
Any CRM experience (Service Now, MS Dynamics, BMC Remedy)
•
SAP Basics - nice to have but not mandatory.
•
Batch Monitoring / Application Monitoring (nice to have but not mandatory)
•
Handling issues within 1- hour to Same Business Day priority
KNOWLEDGE & EXPERIENCE:
•
Excellent English communication skills, and customer service skills required.
•
Likely to receive / perform 3-5 calls per shifts for establishing connectivity with products.
•
24/7 rotational shift basis with a shift change once every 2 months.
•
Should possess mailbox monitoring and handling skills.
•
Self-Motivated and independent worker when necessary to achieve high output results.
•
Strong communication skills via phone and email for interacting with staff, colleagues, customers, and external third parties
•
Detail oriented individual who is a people person and has a positive attitude.
•
Ability to follow instructions but also has confidence in making suggestions to improve processes.
Preferred: (3 - 5 years of continuous work experience)
Nice to have
•
Technical Help Desk – troubleshooting experience.
•
Global Customer Service Agent experience
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.