At a glanceSummarised by Seekless from the posting.
Must have4
Excellent written and spoken English
Strong communication skills across live chat, email and phone
Customer oriented mindset with good problem solving ability
Willingness to learn and adapt in a fast-paced environment
Nice to have2
Additional languages are a plus
Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
Eligibility2
Ability to work rotation shifts Monday - Friday 08:00 - 16:00 or 16:00 - 24:00
Ability to work on public holidays and one Saturday & Sunday a month
Benefits
Health insurance
Pension fund
Professional development budget
Parking
Sports and wellness facilities
Birthday gift
Birthday off
Visa support
Performance reviews
About the company
FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist in Cyprus office - a certified Great Place to Work®.
Responsibilities:
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Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
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Educating clients on how to use the Company’s website and trading platforms
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Communicating with clients regarding the company’s products and services via telephone, email and live chat
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Assisting other departments
Candidate Profile:
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Excellent written and spoken English (additional languages are a plus)
•
Strong communication skills across live chat, email and phone
•
Customer oriented mindset with good problem solving ability
•
Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
•
Willingness to learn and adapt in a fast-paced environment
•
Ability to work rotation shifts Monday - Friday 08:00 - 16:00 or 16:00 - 24:00
•
Ability to work on public holidays and one Saturday & Sunday a month
Why us:
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Join a certified Great Place to Work® organization reflecting our commitment to employee well-being
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Welcoming, young and multicultural team with approachable leadership and mentoring opportunities
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Structured training and professional development budget to support your growth in IT
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Competitive remuneration package with regular performance reviews
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Vibrant company culture with team activities and global celebrations
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Modern office in an easily accessible location with company-provided facilities
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Free access to sports and wellness facilities across the country
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Free company-provided parking
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Medical insurance and pension fund after probation period
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Birthday gift and a day off on your birthday
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Visa and work permit support if required
Journey to FP Markets
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Initial Interview with HR (30-45 minutes)
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Interview with your future manager (45-60 minutes)