Dispatcher
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Before you apply
LocationBucharest, Bucharest, Romania
Work modehybrid
Typefull-time
SeniorityMid
Experience2+ yrs
DepartmentCustomer Services
Company size501–1,000 people
PostedOct 25, 2022 · 4y ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Oct 25, 2022
At a glanceSummarised by Seekless from the posting.
Bachelor degree or in course of obtaining the degree
min 2 years of proven work experience as dispatcher or relevant position
Ability to offer online support for troubleshoot, test, repair and service technical equipment
Knowledge of IT related hardware
Tech-savvy and knowledge of Windows and Office Platforms
English literacy - medium level
Skills
Windows
Office
Benefits
Medical services
Meal vouchers
Flexible benefit package
Flexi work
Work from home
Laptop and equipment
We are looking for a colleague to join the Help Desk-Printec Romania team.
If you want a stable job and to be part of a dynamic, well-organized team, with professional colleagues, from which you can learn and where you can develop professionally, come to our team!
Responsibilities
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Providing technical support by phone and e-mail to internal and external clients: taking, recording, diagnosing and resolving telephone calls; offers technical consultancy in order to solve the hardware and software incidents signaled by the client; report incidents to other departments involved; incident resolution tracking
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Schedule interventions that involve traveling on site: sends for solving to the service engineers the incidents that require intervention to the client; acts as an interface between the client and the intervention team until the signaled problem is solved.
Requirements
•
Bachelor degree or in course of obtaining the degree,
•
min 2 years of proven work experience as dispatcher or relevant position,
•
Ability to offer online support for troubleshoot, test, repair and service technical equipment,
•
Knowledge of IT related hardware,
•
Tech-savvy and knowledge of Windows and Office Platforms,
•
English literacy - medium level.
Benefits
Attractive salary and benefits package that includes:
•
Medical services
•
Meal vouchers
•
Flexible benefit package (after trial period)
•
Flexi-work
•
Work form home
•
Laptop and high-performance work equipment