• Provides change management leadership across broad areas of an organization and/or its business functions.
• Serves as a change enablement project manager on critical / complex initiatives.
• Participates in project plan development to ensure incorporation of change enablement strategies and tactics.
• Drives development of communication and material to help with change implementation, education and information sharing.
• Monitors change outcomes and develops / recommends process improvements.
• Partners with senior leaders and accountable business owners to translate transformation priorities into clear outcomes, workstreams, milestones, ownership, and execution plans.
• Applies an enterprise-wide transformation perspective to align change efforts across functions, processes, technologies, operating models, and leadership priorities so initiatives scale beyond individual projects and deliver sustained business outcomes.
• Advises and coaches leaders on sponsorship responsibilities, including visible commitment, decision-making, stakeholder engagement, and accountability for adoption.
• Identifies organizational, operating-model, workforce, leadership, and cross-functional barriers that may prevent strategic priorities from becoming operational reality.
• Uses stakeholder feedback, readiness data, adoption insights, and business input to distinguish isolated implementation issues from broader enterprise or operating-model risks.
• Defines practical measures of readiness, engagement, adoption, utilization, proficiency, reinforcement, and business outcomes to assess change effectiveness.
• Serves as a connector between business leaders, functional owners, project teams, and OCM practitioners to ensure the right expertise is engaged at the right time.