Supervisor Training and Quality
LocationIND Pune - 4th Floor Poloroche Business Avenue
Work modeon-site
Typefull-time
SeniorityMid
Experience2–4 yrs
DepartmentTraining and Quality
Company size10,000+ people
PostedOct 10, 2026 · 3d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Proven experience in training methodologies, and soft skills
Strong communication skills, both written and verbal
Proficient in Microsoft Office
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
Strong understanding of adult learning principles and instructional design
Excellent communication, presentation, and leadership skills
Proficiency in using Learning Management Systems (LMS) and MS Office tools
Ability to analyze data and generate actionable insights
Bachelor's Degree in related field with two to four years of relevant experience preferred
Skills
Microsoft Office
MS Office
Learning Management Systems
About the role
Job Title:
Supervisor Training and Quality
Responsibilities
Job Description
About the company
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Essential Functions/Core Responsibilities
Training Supervision:
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Identify training needs through performance data, feedback, and business goals.
•
Design, implement, and evaluate training programs and workshops.
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Supervise trainers and ensure consistency in content delivery and facilitation.
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Maintain training records and ensure compliance with mandatory learning requirements.
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Monitor training effectiveness through assessments, feedback, and performance metrics.
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Collaborate with department heads to align training with operational goals.
Quality Assurance:
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Oversee quality monitoring processes and ensure adherence to SOPs and KPIs.
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Supervise quality analysts and ensure timely audits and feedback loops.
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Analyze quality data to identify trends, gaps, and areas for improvement.
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Develop and implement quality improvement plans in collaboration with operations.
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Conduct calibration sessions to ensure consistency in evaluations.
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Support root cause analysis and corrective action planning.
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Lead and manage teams across locations
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Prepare and lead WBR, MBR with clients and internal stake holders
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Attend calls and calibrations and cascade important Process updates in a timely manner to the floor
Candidate Profile
•
Bachelor’s Degree in related field from a four-year college or university with two to four years of relevant experience preferred
•
Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
•
Strong communication skills, both written and verbal
•
Proficiente in Microsoft Office
•
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
•
Strong understanding of adult learning principles and instructional design.
•
Excellent communication, presentation, and leadership skills.
•
Proficiency in using Learning Management Systems (LMS) and MS Office tools.
•
Ability to analyze data and generate actionable insights.
Legal
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Pune - 4th Floor Poloroche Business Avenue
Language Requirements:
Time Type:
Full time