CORE COMPETENCIES FOR SUCCESS
Drives Results | Consistently achieving results, even under tough circumstances.
Pushes the venue sales team to achieve revenue targets through consistent performance and accountability
Drives a track record of success through personal selling, team coaching, and pipeline oversight
Fosters a sense of urgency for reaching goals and meeting deadlines at the venue level
Leads the team to persist and maintain performance standards even during high-volume or challenging periods
Strategic Mindset | Seeing ahead to future possibilities and translating them into breakthrough strategies.
Clarifies the venue’s sales strategy and ensures the team’s efforts are prioritized to support it
Creates plans that leverage market trends, competitive data, and account insights to drive growth
Thinks beyond the day-to-day, balancing long-term account strategy with immediate pipeline execution
Leads the team to pursue possibilities that will create sustainable revenue and client retention
Customer Focus | Building strong customer relationships and delivering customer-centric solutions.
Holds the team accountable for delivering a best-in-class guest experience at every stage of the event lifecycle
Gathers customer satisfaction input and uses it to identify service gaps and improvement opportunities
Independently anticipates and meets emerging client needs before they become issues
Aligns event execution and business processes to deliver on client expectations consistently
Ensures Accountability | Holding self and others accountable to meet commitments.
Accepts responsibility for venue sales performance and acts decisively to drive improvement
Holds self and team accountable for pipeline accuracy, BEO reviews, and revenue targets
Monitors key metrics and milestones to chart progress and adjusts approach when results lag
Follows through on commitments to the team, clients, and venue leadership
Builds Effective Teams | Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Develops sales team through regular coaching, performance management, and workflow optimization
Communicates clear goals, roles, and expectations to the team
Ensures the team has the right skills and leverages individual strengths to drive sales efficiency
Rewards team efforts and create a culture of accountability, ownership, and continuous improvement
5+ years of progressive sales leadership experience, including leadership of direct reports
Bachelor’s degree required (master’s degree preferred); equivalent years of relevant experience will be considered
Proven success in high-volume events or hospitality sales environments
3-5+ years of professional-level communication, time management, and organizational skills
3-5+ years of progressive, relevant experience within the hospitality industry
Strong computer skills, particularly with Excel, Word, and Delphi or similar sales software
Must be 21 years of age or older as required by state or local law
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Ability to remain stationary for extended periods of time, including working at a desk, computer workstation, or within the venue
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Ability to regularly move throughout the venue to conduct site tours, support event setup walkthroughs, and engage with guests and operational teams
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Ability to occasionally lift, carry, and/or move up to 25 pounds
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Ability to communicate clearly and effectively, both verbally and in writing, in person, by phone, and electronically; including high-volume client outreach and internal team communications
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Ability to hear and respond to verbal communication in a venue environment, including areas with moderate to high levels of background noise during events and peak service periods
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Visual acuity sufficient to read documents, computer screens, CRM dashboards, BEOs, and written correspondence