Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
About the role
Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:
Responsibilities
•
Answer to inbound calls and customer inquiries;
•
Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
•
To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
•
To troubleshoot through the use of open questions, support documents and system training.
•
To be able to offer recommendations to common problems or frequently asked questions
Requirements
•
Citizen UE or Work Permit Portugal;
•
Fluency in Portuguese (C1/C2 Level or Native);
•
Good knowledge of English (B2 level);
•
Typing Speed: 25 words per minute.
•
Availability to work in rotating shifts
•
Good computer skills;
•
Any kind of previous experience or contact with clients
•
Excellent communication skills;
•
Good listening and empathy skills;
•
Good time management skills;
•
Team spirit and flexibility.
Benefits
•
Competitive salary;
•
Meal vouchers;
•
Fixed-term, renewable employment contract;
•
Private health insurance after 6 months of contract signature (additionally to the standard insurance).