Customer Support Engineer(Scanner) 客户服务工程师（张江/嘉定/临港）-校招
LocationShanghai, China
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
First seenOct 3, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have10
Bachelor's or Master's degree in an engineering field or equivalent experience
Mechanical aptitude
Knowledge of pneumatics, hydraulics, electronics, semiconductor processes
Sufficient oral and written English level
Off line analysis capability
Analyzing capability
Open-minded and good communication skills
Passionate and strong willingness to learn
Can work flexibly, can accept overtime working
Have initiative to communicate with colleagues and learn from them
Eligibility1
Can accept manager/leader's arrangement based on company business needs
Customer Support Engineer
Location: Shanghai Zhangjiang/Jiading/Lingang
Job Description:
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Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate.
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Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
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Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
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Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
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Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
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Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
•
Can work flexibly, can accept overtime working
Requirements
•
Have initiative to communicate with colleagues and learn from them
•
Can accept manager/leader’s arrangement based on company business needs
Educational Level:
•
Position requires a Bachelor’s or Master’s degree in an engineering field or equivalent experience, mechanical aptitude, and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related.
•
Sufficient oral and written English level
Personal Skills:
•
Off line analysis capability
•
Analyzing capability
•
Open-minded and good communication skills
•
Passionate and strong willingness to learn
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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