* Provide knowledge and leadership regarding infusion intake processes by: * Receiving new requests for services via phone, fax or other means * Obtaining all information necessary to accurately process the referral according to established procedures * Completing referral process within time frame required to meet the needs of the patient, family and referral source * Accurately completing the patient record in applicable computer system to include all required demographics, insurance and clinical information; recording appropriate progress notes and alerts to present a clear concise picture of patient data * Confirming insurance coverage for services requested; gathering detailed information regarding, but not limited to, eligibility, deductible, out of pocket, authorization requirements and patient obligations * Communicating with referral source or liaison regarding, but not limited to, insurance coverage, information limitations and status of referral * Obtaining insurance authorization when necessary; entering and documenting authorization according to established procedure; tracking authorizations due to expire and obtaining renewals as needed * Assuring accurate and complete billing information is obtained and recorded to allow for timely claim submission and payment, thus reducing accounts receivable days outstanding * Communicating any financial obligations to the patient or his/her designee; assuring their understanding and agreement to pay; establishing a payment method up-front, i.e. credit card * Maintaining the pending referral log on a daily basis; attending rounds each morning prepared to discuss status of each patient * Responding to requests for assistance from pharmacy billing and clinical personnel * Remaining familiar with specific payer guidelines, requirements and contracts * Staying current and implementing industry changes * Consulting with the Admissions Director or Admissions Manager when faced with unfamiliar situations and when decisions outside of the Intake Representative’s scope need to be made * Assisting with special projects and perform other duties at the discretion of the Admissions Director or Admissions Manager * Maintaining monthly Referral Census Log * Serving as a company resource with regards to Infusion processing and reimbursement * Demonstrating a professional, cooperative and friendly attitude toward all internal and external customers and co-workers; demonstrating excellent customer service skills * Using discretion in handling confidential matters * Adhere to departmental/company policies and procedures by: * Adhering to policies and procedures * Adhering to regulations set forth by Medicare and Medicaid * Adhering to regulations set forth by insurance carriers * Adhering to regulations set forth in established company contracts * Exhibits exceptional work ethics by: * Not being wasteful or abusing branch/company resources (vehicles, building, equipment, supplies, phone, utilities time at work, time absent from work, etc.) * Presenting fair and honest reports of expense * Following through timely on commitments * Returning phone calls and e-mails promptly * Being flexible and having the ability to prioritize * Allowing others to speak without interruption * Using proper grammar, a respectful tone and language free of prejudice, harassment, profanity or ill will connotations * Attempting to resolve