• Lead the full global O2C process covering order validation, invoicing, AR booking, collections tracking, cash allocation, credit management, and dispute handling.
• Oversee issuance of all customer invoices/credit notes across regions and channels (online, wholesale, distribution) and ensure correct tax, currency, and terms.
• Set, monitor, and enforce global credit policies: credit limits, payment terms (Net X), and enforcement of credit holds for high-risk accounts.
• Own AR aging control: actively drive collections, escalate overdue accounts, and coordinate with sales teams to resolve commercial disputes.
• Implement and manage cash application processes, including matching incoming bank receipts, marketplace payouts (Amazon / Shopee / etc.), chargebacks, deductions, and short payments.
• Drive DSO performance: analyze overdue buckets, root causes, and recommend corrective actions to improve cash conversion.
• Ensure revenue cut-off and billing completeness at month-end; work with R2R to ensure revenue recognition aligns with delivery / performance obligations.
• Standardize dispute resolution workflow (e.g. short shipment claims, pricing discrepancies, returns), and track resolution turnaround time.
• Develop and maintain standard O2C SOPs, escalation matrices, service level agreements (SLAs) and KPIs for each region / channel.
• Oversee O2C process automation: e-invoicing, dunning automation, auto cash-application, reconciliation against marketplace statements, and RPA-driven reminders.
• Ensure compliance with internal controls, audit requirements, and external regulatory/tax rules relating to invoicing, indirect tax (VAT/GST), and refund handling.
• Produce regular management reporting and dashboards for CFO / FP&A: AR aging, DSO trend, top delinquent customers, return/chargeback ratio, unallocated cash.