Avaya Engineer
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Before you apply
LocationEvansville, IN, us
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentATS
Company size1,001–5,000 people
PostedJun 16, 2025 · 1y ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Deliver high-quality technical support for Avaya communication systems and products
Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura
Analyze and diagnose network-related problems affecting Avaya systems
Collaborate with cross-functional teams to implement solutions and system upgrades
Maintain accurate documentation of support activities and technical configurations
Provide clear and concise communication to clients regarding issue resolution and best practices
Stay up-to-date with the latest Avaya technologies and industry trends
Participate in on-call rotations to ensure 24/7 support coverage
Bachelor's degree in Computer Science, Information Technology, or a related field
3+ years of experience in Avaya systems support
Strong knowledge of Avaya communication systems and products, including IP Office and Aura platforms
Proficiency in network protocols such as TCP/IP and SIP
Excellent troubleshooting and problem-solving skills
Strong understanding of telecommunications and unified communications
Exceptional customer service and communication skills
Ability to work efficiently in a fast-paced environment
Excellent organizational skills and attention to detail
Experience with technical documentation and report writing
Avaya certifications (e.g., ACSS, ACIS, or APSS) preferred
All your information will be kept confidential according to EEO guidelines
Skills
Avaya
IP Office
Aura
TCP/IP
SIP
Company Description
American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies. For over 28 years, ATS has been helping organizations manage risk, align IT with the needs of the business, and gain efficiencies through new and innovative technology solutions.
Job Description
•
Deliver high-quality technical support for Avaya communication systems and products
•
Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura
•
Analyze and diagnose network-related problems affecting Avaya systems
•
Collaborate with cross-functional teams to implement solutions and system upgrades
•
Maintain accurate documentation of support activities and technical configurations
•
Provide clear and concise communication to clients regarding issue resolution and best practices
•
Stay up-to-date with the latest Avaya technologies and industry trends
•
Participate in on-call rotations to ensure 24/7 support coverage
•
Additional requirements may exist if offer of employment is extended
Qualifications
•
Bachelor’s degree in Computer Science, Information Technology, or a related field
•
3+ years of experience in Avaya systems support
•
Strong knowledge of Avaya communication systems and products, including IP Office and Aura platforms
•
Proficiency in network protocols such as TCP/IP and SIP
•
Excellent troubleshooting and problem-solving skills
•
Avaya certifications (e.g., ACSS, ACIS, or APSS) preferred
•
Strong understanding of telecommunications and unified communications
•
Exceptional customer service and communication skills
•
Ability to work efficiently in a fast-paced environment
•
Excellent organizational skills and attention to detail
•
Experience with technical documentation and report writing
Additional Information
All your information will be kept confidential according to EEO guidelines.
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