Strategic Growth & Expansion
• Drive strategic expansion and organic growth across multiple sites within your assigned region
• Identify market opportunities and lead regional business development initiatives
• Develop and execute operational plans aligned with Fortify’s values and growth objectives
Operations & Service Excellence
• Oversee day-to-day operations across multiple locations, ensuring high standards in service delivery, safety, and compliance
• Implement best practices to optimize operational efficiency and manage operating expenses
• Leverage our shared technology platform to deliver consistent customer experiences from first call to final walkthrough
Team Leadership & Culture
• Lead, mentor, and develop local leadership teams to foster a culture of accountability, performance, and service heart
• Promote cross-functional collaboration between operations and corporate support functions
• Embody the player-coach mentality: willing to roll up your sleeves alongside your team when needed
• Full P&L accountability for the region, including budgeting, forecasting, and financial performance
• Monitor key performance indicators and implement corrective actions as needed
Business Development & Partnerships
• Recruit, train, and lead Business Development teams to execute the regional go-to-market strategy
• Build relationships with key referral sources including insurance carriers, property managers, and commercial accounts
• Partner with Corporate Marketing to share local market insights and execute regional campaigns that drive lead generation and brand awareness
Brand & Customer Experience
• Ensure exceptional customer satisfaction and retention, delivering on our promise of clear communication, no surprises, and dependable outcomes
Represent the company as a brand ambassador at local, regional, and national industry trade shows and conferences