· Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
· Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
· Build and maintain strong relationships with customers, acting as a trusted point of contact.
· Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
· Reporting and Analysis: Generate regular reports on completed invoiced work orders.
· Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
· Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
Internal Controls and Administration:
· Proven experience in service or field-based technician role.