Desktop Support Associate Analyst
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Before you apply
Salary$55k – $70k
LocationDenver, Colorado - United States; Saint Petersburg, Florida - United States; Southfield, Michigan - United States
Work modehybrid
Typefull-time
SeniorityEntry
Experience2–3 yrs
EquityIncluded
Company size10,000+ people
PostedOct 29, 2026 · 1w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Associate's degree and 2-3 years of experience in technical helpdesk or technical support environment, or equivalent combination of education, training, and experience
Ability to install, configure, troubleshoot, and resolve hardware and software issues through phone support, remote access, and on-site visits
Monitor and respond to incidents, service requests, and tasks within call-tracking system
Communicate technical concepts clearly and effectively to non-technical users
Perform installations of standard corporate software images and assist with system configuration
Adhere to all company and departmental policies related to technology, security, and end-user support
Communicate system issues or disruptions to clients, peers, and management
Serve as subject matter expert by contributing to knowledge base documentation
Document product issues, troubleshooting steps, and resolutions
Conduct advanced hardware diagnostics and initiate warranty repair processes
Participate in testing new hardware, software releases, and system enhancements
Support cross-functional technology projects as assigned
Participate in on-call rotation and respond promptly to after-hours support needs
Knowledge of advanced troubleshooting and maintenance of computer hardware and software
Knowledge of operating systems (Windows/macOS)
Knowledge of mobile devices and mobile OS environments
Knowledge of networking fundamentals
Knowledge of business and productivity applications
Knowledge of security tools and best practices
Ability to communicate information clearly across various formats
Strong analytical thinking, with ability to identify issues, interpret data, and recommend solutions
Effective time and task management, ensuring timely completion of work
Ability to quickly learn and apply new technical information
Proactive approach to meeting objectives and driving results
Strong customer service skills with focus on building productive relationships and ensuring user satisfaction
Knowledge of financial services applications
Ability to work occasional non-standard shifts, including nights, weekends, or assigned on-call rotations
Travel to branch offices (15%<)
Not eligible for Work Visa sponsorship
Skills
Windows
macOS
Networking
Security tools
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Retirement savings
Paid time off
Parental leave
Job Description Summary
Helps end-users resolve issues with computer hardware or software. Responds to user inquiries, troubleshoots and diagnoses problems and identifies solutions with IT equipment and applications.
Job Description
This position will follow our hybrid work model, we expect the selected candidate to be in office 3 days a week in our Denver, CO, Southfield, MI or St. Petersburg, FL locations.
Please Note: The initial training period will last one week and will require candidates to be onsite in the office five days a week.
This role is not eligible for Work Visa sponsorship, either currently or in the future.
Essential Duties & Responsibilities
•
Install, configure, troubleshoot, and resolve hardware and software issues through phone support, remote access, and occasional on‑site visits.
•
Monitor and respond to incidents, service requests, and tasks within the call‑tracking system, ensuring all work is thoroughly documented.
•
Communicate technical concepts clearly and effectively to non‑technical users.
•
Perform installations of standard corporate software images and assist with system configuration.
•
Adhere to all company and departmental policies related to technology, security, and end-user support.
•
Communicate system issues or disruptions to clients, peers, and management to maintain service quality and reliability.
•
Serve as a subject matter expert by contributing to knowledge base documentation, updating reference materials, and analyzing issue trends.
•
Document product issues, troubleshooting steps, and resolutions for future reference.
•
Conduct advanced hardware diagnostics and initiate warranty repair processes as needed.
•
Participate in testing new hardware, software releases, and system enhancements.
•
Support cross-functional technology projects as assigned.
•
Participate in the on-call rotation and respond promptly to after-hours support needs.
Knowledge Of
•
Advanced troubleshooting and maintenance of computer hardware and software
•
Operating systems (Windows/macOS)
•
Mobile devices and mobile OS environments
•
Networking fundamentals
•
Business and productivity applications
•
Security tools and best practices
•
Financial services applications (preferred)
Skills
•
Ability to communicate information clearly across various formats, ensuring understanding among technical and non‑technical audiences
•
Strong analytical thinking, with the ability to identify issues, interpret data, and recommend solutions
•
Effective time and task management, ensuring timely completion of work
•
Ability to quickly learn and apply new technical information
•
Proactive approach to meeting objectives and driving results
•
Strong customer service skills with a focus on building productive relationships and ensuring user satisfaction
Ability To
•
Work occasional non-standard shifts, including nights, weekends, or assigned on‑call rotations
•
Travel to branch offices (15%<)
Education & Experience
•
Associate’s degree and two (2) to three (3) years of experience in a technical helpdesk or technical support environment, or an equivalent combination of education, training, and experience.
Education
Associate’s - Completed, High School (HS) - Completed (Required)
Work Experience
General Experience - 13 months to 3 years
Certifications
Salary Range
$55,000.00-$70,000.00
Travel
Less than 25%
Workstyle
Hybrid
Benefits
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
About the company
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.