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Ghobashgroup

Senior Account Manager

LocationAbu Dhabi, Abu Dhabi, ae
Work modeon-site
Typefull-time
DepartmentSales
Company size51+ people
First seen1w ago
Last seen3d ago
Company Description
CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.
Job Description
We are seeking a client-focused Senior Account Manager to drive business growth and manage strategic accounts across Abu Dhabi, with a strong focus on the Government, Oil & Gas, and Defense sectors. The role will be responsible for building and maintaining senior-level client relationships, identifying new business opportunities, expanding CNS’s presence within strategic accounts, and positioning tailored IT solutions aligned with customer requirements and business objectives.
The ideal candidate will have a strong understanding of the Abu Dhabi Government, Oil & Gas, and Defense market, an established network across key government entities, enterprises, and industry stakeholders, and a proven track record of selling complex IT solutions and services. The role requires strong account management, business development, pipeline management, tender and bid management, and commercial negotiation capabilities.
DUTIES & RESPONSIBILITIES
Strategic Account Management & Business Development
•
Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates, acting as a trusted advisor and business partner.
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Drive business growth by identifying and developing new accounts, nurturing existing relationships, and expanding CNS’s footprint across assigned sectors.
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Develop and maintain a clear account plan for each major client, aligned with annual sales targets and CNS’s solution portfolio.
Sales Planning and Forecasting
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Create and manage a structured sales pipeline, ensuring accurate revenue forecasting and timely opportunity tracking.
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Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.
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Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.
Solution Selling & Bid Management
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Propose tailored, value-driven technical and commercial solutions across CNS’s full portfolio of IT services and solutions
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Collaborate with pre-sales, principals, and solution architects to deliver compelling proposals, presentations, and demonstrations.
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Lead contract negotiations to closure, ensuring profitability, compliance, and customer alignment.
Customer Satisfaction & Retention
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Ensure high levels of customer satisfaction by maintaining frequent engagement, understanding evolving needs, and resolving issues proactively.
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Serve as a key escalation point, collaborating with delivery, project management, and support teams to resolve client challenges.
Internal Collaboration and Reporting
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Work closely with PMO, finance, collections, and contract teams to support smooth project execution and timely billing.
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Maintain up-to-date client and opportunity data in CRM platforms (e.g., Salesforce, HubSpot).
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Prepare regular status reports and pipeline updates for senior sales management.
Qualifications
Education
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Bachelor’s degree in business administration, Marketing, or related field
•
Master’s Degree (MBA or related field) (Desired)
Experience
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7+ years in account management, client relations, or sales, in Oil & Gas & Defense.
•
10+ years with a proven track record in managing key accounts or enterprise clients (Desired)
Additional Information
Skills & Abilities
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Strong relationship with customers
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Demonstrated achievement of high quota
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Opportunity Qualification
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Proposal Development
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Closing
•
Account Planning and Alignment
•
Customer Relationship Management
Legal
Compliance with policies and procedures based on the ISO standards adopted by CNS.
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